On each of our river cruises, you must have a passport that is valid for at least six (6) months after your return date. European Union, U.S., and Canadian citizens do not need visas for the countries visited. Other nationalities should consult the local embassies or consulates for the most up-to-date information on visa requirements.
Travel documents are submitted to Reception on embarkation and kept securely to ensure that customs are cleared smoothly.
Although there are no restrictions on the number of pieces of baggage per person on board, storage space is limited, which is why we recommend that our guests only take one piece of checked baggage and one piece of hand baggage. Irrespective of this, other restrictions may apply, e.g. for flights, so we recommend that you contact your airline in this regard.
To facilitate the transportation of your luggage to/from the ship, we ask you to affix a clearly visible luggage label on the outside. For security reasons, the ship's management may require that all baggage is labeled before being transported to the ship or that unmarked baggage is not brought on board.
We want our guests to have a comfortable relaxing experience. Smart/casual clothing is acceptable for all meal times; for dinner we suggest nice slacks and shirt or casual dresses for women (no shorts). Jackets/ties are not required for meals. The Captain‘s dinner is an opportunity to dress up should you desire.
What to pack:The following items are essential for any destination: sunglasses, sunscreen, hat, and umbrella. In the colder months we suggest to bring a warm scarf, gloves and waterproof shoes. It is recommended that you bring duplicates of prescription eyewear, copies of prescriptions for any medications (generic equivalents are usually easier to obtain), copies of credit card information, and copies of your passport information pages.
An adapter/transformer may be necessary (the on-board power supply is 230V AC/50 Hz) if you bring any electronic devices with you. A travel alarm clock is helpful as is a currency converter if you want to purchase any souvenirs on excursions. If you want to send postcards, do not forget to note the addresses of the recipients.
Clothing:Comfortable, casual clothing is appropriate both onshore and onboard and we suggest lightweight clothing that can be layered. Mix-and-match color schemes work best to help keep baggage light. You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.
Don’t forget to pack a lightweight, waterproof jacket (preferably hooded) or even a heavier-weight wind-breaker for cooler temperatures. Also, keep in mind that the ship, motor coaches and other venues visited on our itinerary are air conditioned and may be quite cool. We recommend you that you pack a lightweight sweater or long sleeve shirts and carry them with you on excursions.
It is of course up to you whether and how many care products you bring with you; but we would like to point out that all our cabins and suites are equipped with high-quality care products, such as soap, shampoo, body lotion, and shower gel. Hair conditioner is also available upon request. You will also find a sewing set, shower cap and nail file in your cabin.
If you have purchased an additional hotel night, please be advised that most hotels do not allow check-in earlier than 3:00pm. If you arrive at the hotel before 3:00pm, you may need to wait until the room becomes available. Hotel check-out is usually no later than 12:00pm. If your arrival or departure schedule does not coincide with these times, you may ask the hotel to store your luggage while you explore independently.
If you have purchased an arrival transfer, we will send you information regarding pick-up time and meeting location of our Representative with your final documents. If you have purchased a departure transfer, the Cruise Director onboard will reconfirm the arrangements with you prior to final disembarkation.
Your AMADEUS Cruise begins with check in at embarkation which usually begins from 4:00 pm. The exact docking location of the vessel and embarkation time can be found in your travel documents in the Cruise Guide. At check-in you will receive your room key and any essential information for life onboard. Early this evening, attend a safety meeting followed by a welcome drink and welcome dinner.
Your AMADEUS cruise ends with disembarkation, which usually takes place after breakfast. Please do not forget to settle your expenses on board at the reception and return your cabin keys before departure. If you need a taxi for your departure, please do not hesitate to contact the reception – our staff will be happy to help you with the planning.
Our published cruise prices include Wireless Internet access. We ask for your understanding that the connection during your trip may be weaker within certain sections of the route and does not meet the standard of a land based Internet connection. In addition, downtimes may occur on board, as international borders are often crossed during the cruise. Please contact reception upon arrival to get more information.
There is a gift shop onboard with a limited selection of toiletries, souvenirs, and other sundries. All purchases are charged to your shipboard account. The hours of operation are adjusted to each day’s program. Please enquire about shop opening times at the reception.Please note: No over-the-counter medications are available, in accordance with European laws
Relaxation and activity in equal measure. If you don't want to miss out on being active during your vacation, you can use the on-board gym free of charge, which is open 24 hours a day and is equipped with high-quality training equipment. The joint early morning sport on the sun deck is ideal for an active start to the day.
There is also a lot to experience off the beaten track: And what better way to do this than an individual bicycle discovery tour on shore? You can enjoy complete independence on your excursions with our free on-board bicycle hire. Of course, we will also equip you with the appropriate accessories, such as bicycle helmets, etc. Bicycles can only be reserved through the Reception one day in advance of the time you wish to use them (or on the day of, if available). Their use is solely at your own risk.
Washing and Pressing services are available onboard at a nominal fee and are handled through your cabin staff.Please note: Self-service laundry facilities, iron and ironing boards and dry-cleaning services are not available.
Our reception is staffed around the clock during your journey and our team will be happy to help you in all matters. If you would prefer to explore the region on your own, our reception team will be on hand with advice! Whether you are planning a shopping trip, cultural trip or an individual city tour; we will be happy to help you with any planning and give you the best addresses.
All AMADEUS ships have a guest elevator, which operates between the Mozart and Haydn decks. The sun deck is not accessible by elevator.
CABIN KEY You will receive a cabin key upon embarkation. We ask you to leave this - in exchange for your boarding card - at reception when you go ashore during the cruise. Please do not forget to return the key to reception at the end of the cruise.
TV PROGRAM All cabins are equipped with a TV set. Please note that reception is via satellite - we therefore ask for your understanding that there may be minor disturbances or interruptions, especially during lock times and on certain sections of the route.
SAFE We recommend that you leave valuables, cash and checks in a safe place throughout your journey. You will find a safe in your cabin for this purpose.
BATHROOM FACILITIES All guest bathrooms are equipped with towels, make-up mirror and high-quality toiletries such as soap, shampoo, body lotion and shower gel. Hair conditioner is available on request. In your cabin you will also find a hairdryer, a shower cap and a nail file. Bathrobes and slippers are also provided in the suites.
STORAGE ROOM Both in the cabins and in the suites, there is plenty of storage space in the form of spacious, partially walk-in closets, so that all your luggage is safely stowed away during your journey.
AIR CONDITIONING Each cabin is equipped with an individually adjustable air conditioning system. Please note that the system only works when the windows and doors are closed.
BALCONIES All cabins in the AMADEUS fleet are outside, the majority of which also have floor-to-ceiling, opening panoramic glass fronts with French balconies or lowerable window fronts. The suites also offer luxurious, walk-on outdoor balconies with a cozy seating area for an incomparable view of the passing river landscape.
MINIBAR The suites on all AMADEUS ships are equipped with a minibar. Please note that the consumption of drinks and snacks from the minibar will be charged to your on-board account. If you require a minibar for your medication, you can request one at reception at any time.
We offer a variety of menus on board, with a vegetarian option available at every meal. If you have specific dietary request or food intolerance, we kindly ask that you inform your Travel Advisor or call us directly no later than 60 days prior to departure.
We strive to accommodate a wide range of diets, including lactose-free, gluten-free, and vegetarian. Please note, we may not be able to accommodate all dietary requests or may charge additional fees for their implementation.
Our chefs and restaurant staff do their utmost to ensure that dietary requests are fulfilled wherever possible. However, we cannot guarantee there will not be any cross-contamination therefore we are unable to cater for guests with celiac disease or prepare kosher dishes, as these diets have specific rules regarding food and its preparation.
The voltage in hotels and onboard ship is 230V, European standard. To use any electrical product that is not dual voltage (e.g. from the US, Canada, Australia or the UK), you will need a plug adaptor and some devices will require an electrical converter. Many electronic devices have built-in electrical converters, however please check the manufacturer’s specifications for details. A two-pole adaptor is also available at reception.
Onboard AMADEUS there are 2 USB plugs on each side of the bed on all decks
Any consumption on board during your cruise (except for the services included in the cruise price) will be recorded in your on-board account. You can pay the total amount at the end of the trip. This applies to excursion bookings, drinks at the bar and expenses in the restaurant or the on-board shop.
The currency on board is the EURO; however, the following currencies are accepted to settle your on-board account: Swiss franc (CHF), British pound (GBP) and US dollar (USD).
You can pay conveniently on board with cash, debit card with Maestro function and credit card (Visa, Master Card, and Diners Club). There are no ATMs on board and often only a limited number in the smaller towns along the rivers. Your bank can provide you with information on how to access your ATM card and whether a debit or credit card is required. It is also recommended that you carry an international contact number for your bank or credit card company with you in case you need assistance during your trip.
Our crew is happy to help you and wants to make your cruise an unforgettable experience. If you are satisfied with the service, our staff will be pleased to receive a tip in recognition of their efforts. You will receive further information on board.