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Cerenity Vacations Travel Company Terms and Conditions

Updated on: Apr 24, 2024

Terms and Conditions of Service

These Terms and Conditions govern your use of our online travel agency services from Cerenity Vacations DBA Cerenity Vacations Travel Company. By accessing or using our services, you agree to be bound by these Terms and Conditions.

Cerenity Vacations offers the following services:

  • Passport Appointment Assistance
  • Accommodation Booking
  • Cruise Reservations
  • Flight Booking
  • Excursion Arrangements

Passport Assistance - Cerenity Vacations assists in passport-related services, including application guidance and renewal assistance. We do not provide legal advice regarding passports.

Accommodation Booking - We facilitate accommodation bookings for various destinations. Terms and conditions of the accommodation providers apply.

Cruise Reservations - Cerenity Vacations assists in booking cruises. Please review the cruise line's terms and conditions for specific policies.

Flight Booking - We help with flight bookings. Airline policies and regulations govern these bookings.

Excursion Arrangements - Excursion arrangements are made on behalf of clients. Terms and conditions of excursion providers apply.


  • Payment for services is required in full at the time of booking, unless otherwise specified.
  • Prices are subject to change and availability.
  • We accept various forms of payment, including credit/debit cards and electronic funds transfer.

Cancellations and Refunds

  • Cancellation policies vary depending on the service booked. Please refer to specific cancellation policies outlined during the booking process.
  • Refunds, if applicable, will be processed according to the cancellation policy of the respective service provider.


  • Cerenity Vacations acts as an intermediary between clients and service providers. We are not liable for any loss, injury, or damage resulting from the actions of service providers or clients.
  • Clients are responsible for understanding and adhering to the terms and conditions of service providers, including airlines, hotels, cruise lines, and excursion operators.

Privacy Policy

  • We are committed to protecting your privacy. Please review our Privacy Policy for information on how we collect, use, and disclose personal information.

Amendments to Terms

  • Cerenity Vacations reserves the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
  • It is your responsibility to review these Terms and Conditions periodically for updates.

Governing Law

  • These Terms and Conditions are governed by the laws of Virginia, without regard to its conflict of law provisions.

Contact Information

  • If you have any questions or concerns regarding these Terms and Conditions, please contact us at

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If at any time there is an issue of an information gap. The actual Service Fee Agreement will prevail over the following listed service fee structure. The service fee structure is subject to change at any time without prior notice to clients unless it directly affects that client. 

Cerenity Vacations provides travel planning services for the fees listed below:

To begin work, an initial payment of [$00.00] is required. Once fee is paid in full, Cerenity Vacations will secure and confirm travel arrangements as agreed. This fee is separate from the cost of your trip.

Service Fee Structure 

Passport Assistance Fee: [ $50.00 ]
Initial Consultation Fee: [ $00.00 ]
Research Fee (for trips planned and not booked) : [ $75.00 ]
Wholesale Service Fee: [ 10% ]
Domestic Air Ticketing Fee, per person: [ 10% ]
International Air Ticketing Fee, per person: [15% ]
Frequent Flyer/ Award Booking Fee, per person: [ 5% ]
Change Fee: [ $100 ]
Trip Cancellation Fee: [ $150, or 20% of entire cost of trip, in addition to supplier penalties] 

By continuing, I understand and accept for myself and the travelers included in my party Cerenity Vacation's Fee Structure. I acknowledge and accept there are [cancellation policies, change fees, and penalties that apply to my travel plans and services].

I agree to all fees such as cancellation policies, change fees, and penalties, and understand that un-used portions of travel vouchers are non-refundable. I also understand these fees are separate from the cost of my trip.

Client Responsibilities

Travel documents, including passports, visas, and health/vaccination certificates required are your responsibility. Valid passports are absolutely required for all international destinations and the expiration date should be at least 6 months following the return date of your trip.

Examples: DHS designated enhanced driver’s license, USA Passport, a foreign government passport. The name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on airline ticket(s) and booking records.
Additionally, a visa and vaccinations may be required. Please note that even when a visa is issued, a traveler may be denied entry since each country’s local immigration officials make the final entry decision. Several factors including past criminal record may contribute to the decision of the local immigration official(s). Should a visa not be issued, Cerenity Vacations is not responsible for lost payments made toward the contemplated trip.

If traveling to or through Canada, travelers with a Driving While Intoxicated (DWI) or other conviction record should always check whether current rules exclude admission. Cerenity Vacations feels it is an invasion of privacy to make such an inquiry of you. The final decision of entry rests with the immigration or border services officer. For more information see Canada's government site and the Canadian Immigration facts.
Visit the USA State Department Web site on a regular basis for information regarding incidence of disease, terrorism, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States. Required or advised inoculations you decide to obtain upon the advice of your personal physician may need to be administered in a series of doses months ahead of your planned departure and such time element should be taken into account by you when making deposits and/or nonrefundable final payments. Visit the websites of the USA Centers for Disease Control and the International Society of Travel Medicine.

Some countries require that your passport have two to four blank visa/stamp pages. Some airlines will not allow you to board if this requirement is not met. See this link for passport support. When travelling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight. (See this link.)

Client Portal Activation

Through the Client Portal activation link provided to you via email, create an account or sign-in if already registered.

Proceed to utilize the Client Portal for Updates and Payments after logging in successfully.

Terms and Conditions

Availability and price quotes are applicable to the date and time at which they are requested and cannot be guaranteed until payment is made.

Quotes in a foreign currency fluctuate with exchange rates and international payments may carry a foreign transaction fee.

Cerenity Vacations will make every effort to honor the price as originally quoted, however, under certain circumstances additional costs by a supplier or government may be imposed due to an increase in the cost for one or more of the travel components.

Flight confirmation is subject to availability and prices are subject to change after the date of deposit, including price increases in the fee for a seat assignment, fee for baggage, applicable fuel surcharges, or an increase in a government imposed fee or tax.
Passport copies are required to confirm international air reservations.

Correct legal names that match identification to be used for travel must be provided by the client to Cerenity Vacations. Name changes are not permitted on airline tickets. Clients are responsible for providing accurate information on Client Traveler Profile form. Cerenity Vacations is not responsible for costs incurred by incorrect information provided for travel planning including reservations and airline tickets.

Once purchased, US air transaction prices will not increase, except for potential charges resulting from government imposed taxes or fees. I consent to pay for such charges and authorize Cerenity Vacations to charge my credit card for such additional amounts.
Certain suppliers reserve the right to increase prices to cover increased costs, fuel surcharges, tariffs and taxes, and to reflect fluctuations in foreign exchange markets.

If for any reason my credit card charges are later declined, reversed, or Cerenity Vacations is unable to receive payment for the travel plans and services, I acknowledge that this is a binding contract between myself and Cerenity Vacations shall be entitled to recovery, including reasonable attorneys’ fees in connection with collection.
Overnight shipping fees for documents shipped to client from Cerenity Vacations may be billed to client.

Cerenity Vacations offers retail travel services to customers, which are provided by separate and independent vendors of travel services. Cerenity Vacations does not operate, control, or otherwise provide the services of the independent travel vendors.

Hence, customer agrees that Cerenity Vacations acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that Cerenity Vacations shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

For any questions or concerns contact:

Cerenity Vacations Travel Company

(833) 883 -7059

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Your Advisor

Ebony Thomas

Cerenity Vacations Travel Company

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