Effective Date: July 1, 2026

This Travel Services Agreement, comprising these Terms and Conditions (hereafter "Agreement"), governs the relationship between the Agency (hereafter "Advisor," "Agency," "we," or "us") and the undersigned individual traveler, corporate client, and all members of their traveling party (hereafter "Client" or "you"). By submitting a professional planning fee, signing an advisory retainer, or approving a deposit for any travel package, you explicitly acknowledge, understand, and agree to be bound by the comprehensive legal clauses outlined below.

1. Operational Capacity, Tour Organizer Architecture & Independent Supplier Disclaimer

The Agency operates in a dual capacity: as an independent luxury travel advisor for custom bookings, and as a curated tour designer/organizer for proprietary packaged itineraries (including the Unhurried Voyages Collection™). For all journeys, the Agency curates route architectures, coordinates supplier logistics, and oversees journey scheduling.

• Independent Contractor Status: You acknowledge that all underlying transportation companies, commercial airlines, ocean and yacht cruise lines, hotels, boutique country house estates, private aviation operators, local docents/guides, chauffeurs, and international Destination Management Companies (hereafter collectively referred to as "Suppliers") utilized in the curation and execution of your travel are independent contractors, and are not employees, partners, joint ventures, or direct agents of the Agency. The Agency does not own, direct, maintain, or physically operate vehicles, aircraft, watercraft, hotels, or restaurants.
• Limitation of Liability: The Advisor exercises no direct operational control over the personnel, maintenance, facilities, or networks of any underlying Supplier. Under no circumstances shall the Agency, its founder, or its affiliates be held legally liable or financially responsible for any injury, property damage, monetary loss, transit delay, psychological distress, or personal death caused by the acts, omissions, negligence, financial insolvency, default, or bankruptcy of any underlying DMC, hotel, transport carrier, or localized European provider. Your sole legal recourse for service failures or damages lies exclusively with the respective third-party Supplier under their designated terms of service.

The Agency operates as a high-touch, slow-travel advisory firm specializing in multi-night regional itineraries, private country house estates, and accredited heritage corridors.

• Minimum Investment Thresholds: Custom FIT multi-day itineraries and private land packages are curated strictly for client bookings meeting our minimum journey investment threshold of $15,000 per booking, with a baseline luxury accommodation standard starting at $850+ per room, per night. Inquiries falling below these operational parameters will not be accepted.
• Non-Refundable Design Retainer: A bespoke itinerary design fee (starting at $450) is due prior to the commencement of research, route architecture, DMC allocation, or custom proposal drafting. This planning fee compensates the Advisor exclusively for professional research and consulting labor and is 100% non-refundable, non-transferable, and non-creditable toward travel supplier balances, regardless of whether the Client chooses to execute, alter, or cancel the travel program.
• Mandatory Consultation & Intake Screening: To safeguard against unauthorized inquiries, phishing schemes, and template-scraping fraud, all prospective clients must complete an introductory discovery consultation (via telephone or secure video conference) and confirm geographic destinations and target travel windows prior to the release of custom proposals or itinerary agreements.

• Consortium Amenities & Rate Classifications: All elite on-property privileges and value metrics showcased across Agency digital lookbooks—including daily breakfast credits, resort spending trackers, and room tier upgrades—are strictly conditional and exclusive to authorized, qualified luxury consortium rate tiers or brand-direct partner tracks (such as Internova SELECT, Hilton for Luxury, and dedicated luxury advisor gateways). Run-of-House (ROH) inventory, basic promotional room-only wholesale codes, and unvetted third-party internet discount lines intentionally strip away these elite privileges. Priority category upgrades and flexible check-in/check-out clearances remain subject to hotel space availability upon arrival.
• The Intellectual Property & Digital Lookbook Clause: All digital lookbooks, customized map configurations, proprietary itinerary architectures, destination copywriting, and branding elements displayed across our digital platforms represent exclusive intellectual property. Users and casual browsers are strictly prohibited from copying, scraping, reproducing, or utilizing our curated supplier combinations or layout text for independent booking outside our desk.
• Strategic Scarcity & Special-Date Deployments: Elite transit assets, including luxury boutique rail lines or intimate maritime yacht departures, operate on highly restricted, sporadic seasonal schedules. The placement of these assets on our digital platforms serves as an aesthetic showcase of our curation capabilities. Space clearance and calendar dates are highly exclusive and never guaranteed until an upfront advisory design retainer is cleared, space is actively audited, and a Supplier deposit is fully executed.

• Secure Transmission of Billing Credentials: By providing your credit card, debit card, or corporate billing credentials to the Agency via Tern or any authorized secure intake gateway, you grant the Agency explicit, irrevocable authorization to transmit your payment details directly to the underlying travel Suppliers (e.g., DMCs, luxury cruise lines, boutique rail operators, hotels) to settle your travel balances.
• Merchant of Record & Billing Structure: For hotel-only, cruise, or standard retail supplier bookings, the Agency is not the merchant of record; financial statements will reflect direct charges from the underlying Suppliers. For bundled Unhurried Voyages Collection™ packages or net-rate DMC itineraries, payments may be captured as a unified package transaction through our accredited merchant gateway or authorized international tour operating partner. In all circumstances, the Agency is not responsible for independent card issuer processing anomalies, foreign transaction surcharges, currency conversion spreads, or temporary pre-authorization holds.
• Strict Prohibition of Third-Party Disbursements & Overpayments: Under no circumstances will the Agency:

  1. Accept client payments intended for onward transfer, wire, or cash disbursement to third-party providers, private personal staff, independent drivers, or unauthorized vendors not formally vetted, contracted, and insured through our accredited trade partners.
  2. Accept overpayments with requests to refund, route, or forward balances via wire transfer, cashier’s check, or peer-to-peer digital applications (including Zelle, Venmo, or PayPal). Any outside personal services must be contracted and compensated directly by the Client.
• Identity Verification: The Client agrees to provide government-issued photo identification matching the billing profile and credit card authorization form upon request prior to the confirmation of high-value reservations.
• Absolute Waiver of Right to Chargeback: The Client acknowledges that travel logistics require complex, non-refundable financial commitments with international partners well in advance of departure. Therefore, the Client explicitly agrees to settle any and all billing, service, or cancellation disputes directly with the respective Supplier or through their independent travel insurance provider. The Client explicitly waives any legal right to initiate a credit card chargeback, payment dispute, or "reversal of funds" request against the Agency or its underlying Suppliers for any of the following reasons:

  1. Cancellations resulting from personal emergencies, health modifications, or changing schedules.
  2. Cancellations or delays resulting from Force Majeure, localized strikes, or environmental conditions.
  3. Financial losses incurred due to the Client’s voluntary decision to decline comprehensive travel insurance.
  4. Dissatisfaction with subjective service elements or itinerary components delivered by an independent Supplier.

The Agency assumes no financial liability or operational responsibility for itinerary cancellations, scheduling modifications, missed connections, or transit delays resulting from a Force Majeure event.

• Comprehensive Definition: Force Majeure is defined as any unprecedented event beyond the direct control of the Agency or Supplier, including but not limited to: acts of God, volcanic eruptions, lightning strikes, earthquakes, structural fires, global or localized health pandemics, epidemics, government-mandated travel restrictions, border closures, civil unrest, terrorist activity, or acts of war.
• Localized Labor and Infrastructure Disruptions: In addition to standard definitions, the Client explicitly acknowledges that European and UK travel infrastructures are subject to localized disruptions. This includes nationwide transport or air traffic control strikes, industrial disputes, severe localized weather patterns, and sudden rail infrastructure failures.
• Client Financial Responsibility: In the event of a Force Majeure or localized infrastructure shutdown, the Agency will act as your advocate to troubleshoot and re-engineer transit. However, any incremental financial costs required to secure emergency alternative logistics (such as deploying an emergency private long-distance driver, booking last-minute hotel shelter, or re-ticketing rail and flights) are the sole financial responsibility of the Client. Work already performed by the Agency remains entirely non-refundable.

International luxury operators, boutique hotels, and European DMCs enforce strict, aggressive cancellation timelines that are heavily weighted toward non-refundable deposits to secure private assets (such as estate buyouts, private driver allocations, and bespoke guides).

• Supplier Supremacy Clause: The Client explicitly understands and agrees that any and all third-party Supplier and DMC cancellation policies completely supersede any internal agency guidelines or verbal timelines.
• Deposit Forfeiture: Regardless of the date or timeline under which a Client decides to cancel, alter, or postpone a scheduled custom FIT itinerary or cruise package, any deposit funds that have already been transmitted to an international DMC, hotel partner, or cruise operator that are deemed "non-refundable" or "penalty-restricted" under that specific Supplier’s contract terms are 100% non-refundable and non-recoverable to the Client. The Agency cannot return, claw back, or legally compel an international provider to refund funds that have been locked under third-party contract mechanics.

To ensure that service anomalies or physical room concerns are addressed immediately, the Client agrees to a strict real-time reporting standard during travel:

• Mandatory Real-Time Notification: If any issue, dissatisfaction, physical defect, or service irregularity arises regarding your accommodations, private vehicle, chauffeur-guide, dining reservations, or scheduled activity during your journey, you must report the matter IMMEDIATELY to both:

  1. The on-site management of the relevant hotel, estate, transport company, or provider; and
  2. The Agency’s emergency concierge / liaison desk.
• Opportunity to Cure & Rectify: Immediate on-site notification allows our operational partners the opportunity to investigate, remedy, or replace the service in real time (e.g., initiating an immediate room change, rectifying climate controls, or adjusting driver timing).
• Waiver of Post-Travel Claims: Failure to report an issue or dissatisfaction immediately to on-site management and the Agency at the exact time it occurs deprives us and our suppliers of the operational ability to investigate and rectify the situation. Consequently, failure to provide real-time written or telephonic notice during travel will strictly invalidate and constitute an absolute waiver of any subsequent claim, financial compensation demand, or refund request upon your return home.
• Dispute Filing Window: In the rare event that an issue reported in real time could not be satisfactorily resolved on-site, a detailed written complaint must be submitted to the Agency within fourteen (14) days of your scheduled trip completion date. No post-travel claims, refund demands, or reviews will be accepted or evaluated outside of this 14-day window.

• Integrated Package Standard: All custom itineraries designed by the Agency are packaged and delivered as integrated bespoke journeys.
• No Obligation for Line-Item Breakdown: The Agency operates under proprietary trade, consortia, and wholesale arrangements. Under no circumstances is the Agency obligated to disclose, itemize, or provide a component-level cost breakdown of individual hotel night rates, wholesale chauffeur daily fees, DMC management margins, or partner commissions. The Client purchases the itinerary as a comprehensive, unified journey at the approved aggregate package price.

8.1. Signature Host Privileges & On-Property Account Allocations

For select journeys incorporating proprietary firm allocations (including hosted welcome dining, estate leisure allocations, or farewell dining credits):

• Operational Mechanics: These privileges are established as hosted incidentals accounts ("Folio A / Split Folio") routed directly to the hotel front desk and billed on consumption upon guest departure.
• Non-Cash & Non-Transferable: Hosted credit allocations hold no cash redemption value, are strictly non-cumulative, non-transferable between properties or categories, and cannot be refunded or exchanged for cash or credit if unused. Any balance remaining unspent upon checkout dissolves automatically.
• Overage Responsibility: Any guest consumption, room charges, or incidentals exceeding the designated firm allocation ceiling remain the sole personal responsibility of the Client ("Folio B") and must be settled directly with the property at checkout.

Bespoke European multi-day itineraries curated through international DMCs are priced and billed natively in Euros (€) or British Pounds (£), while Client billing transactions are captured in US Dollars ($).

• Exchange Rate Volatility: The Client acknowledges that global currency exchange markets are volatile and subject to daily fluctuation. All trip proposals, pricing estimations, and cost breakdowns provided by the Agency during the design phase are based strictly on the stable market exchange rate active on the exact date the proposal is generated.
• Pass-Through Adjustments: The Client agrees that the final price of an un-booked or partially deposited custom itinerary remains subject to currency adjustment until the absolute final balance is paid in full. The Agency reserves the explicit right to pass any currency fluctuation cost increases exceeding two percent (2%) directly through to the consumer invoice. The Client agrees to settle any exchange-rate currency adjustment balance prior to final document release.

To maintain luxury transit standards and prevent logistical delays across European ground networks:

• Chauffeur Vehicle Capacity: Executive chauffeur vehicles (e.g., Mercedes-Benz E-Class, S-Class, or V-Class) maintain strict, legally enforced passenger and luggage weight and volume limits.
• Luggage Restrictions: Standard FIT chauffeured packages allow a maximum of one (1) standard full-sized checked bag and one (1) personal carry-on item per traveling guest, unless a dedicated luggage transit van has been specifically contracted in writing.
• Client Financial Responsibility for Excess Luggage: In the event that the Client’s traveling party arrives with baggage exceeding the physical luggage compartment capacity of the contracted vehicle, the Client assumes full financial liability for securing, booking, and funding an emergency secondary luggage courier or supplemental transport vehicle on the ground.

• Supplier & Estate Rules: Clients agree to adhere to all local estate rules, tranquil sanctuary policies (such as quiet-hour regulations and restricted public areas), dress codes, and vehicle safety protocols established by our partner hotels, estates, and chauffeurs.
• Right of Termination & Removal: The Agency and its independent ground operators, chauffeurs, and estate partners reserve the right to immediately decline, terminate, or remove any client whose physical behavior, intoxication, verbal abuse, or erratic conduct endangers safety, damages property, or disrupts the tranquility, well-being, or service of other guests and staff. In the event of such termination, no refunds or compensations will be issued, and all costs for immediate alternative accommodation or repatriation transit will be the sole financial responsibility of the client.

The Client and all traveling party members are solely and exclusively responsible for understanding, investigating, and adhering to all applicable laws, civil codes, safety protocols, customs restrictions, and border control regulations of every country, territory, maritime port, territorial water, and airspace entered during the journey.

Foreign Contraband & Controlled Substances Disclaimer: The Client explicitly acknowledges and understands that international legal frameworks, import regulations, and criminal statutes vary radically from United States domestic state and federal laws. Substances, devices, or items that are legal, decriminalized, prescribed, or culturally common within the Client’s home jurisdiction—including but not limited to:

• Cannabis, marijuana, and all tetrahydrocannabinol (THC) derivatives, flower, edibles, or concentrates;

• Cannabidiol (CBD) oils, topicals, tinctures, and hemp extracts;

• Electronic nicotine delivery systems, electronic cigarettes, vaping hardware, vaporizers, atomizers, pods, cartridges, and related e-liquids (whether containing nicotine or not);

• Common prescription medications or controlled narcotics (such as amphetamines, stimulants, psychotropics, sleeping aids, or codeine-based pain medications); and

• Firearms, ammunition components, stun weapons, pepper spray, or prohibited personal defense items;

may be strictly illegal, classified as illicit controlled contraband, and subject to zero-tolerance enforcement by foreign authorities, customs officials, port police, and transit border control.

Medical Exceptions Invalidity Abroad: The Client acknowledges that a domestic state or federal medical cannabis card, physician prescription, or legal certificate issued within the United States carries NO legal standing, reciprocity, or protection under foreign sovereign law. Transporting or possessing any controlled substance or prohibited hardware abroad without advance, accredited sovereign pharmaceutical clearances constitutes a severe criminal offense under the laws of host and transit nations.

Absolute Agency Non-Liability & Client Indemnification: The Agency, its founder, advisors, and affiliated contractors do not provide legal advice, nor do they guarantee the accuracy, completeness, or ongoing enforcement status of international border, customs, or aviation regulations. Any informational brochures, destination advisories, or pre-departure packing notes distributed by the Agency serve as general courtesy planning material only.

In the event that the Client or any traveling companion is questioned, searched, fined, issued administrative penalties, detained, arrested, criminally prosecuted, deported, or denied entry or boarding due to the possession, importation, or suspected transit of prohibited items, controlled substances, or unlawful goods:

1. The Agency and its underlying Suppliers bear zero operational, legal, or financial liability;

2. No refunds, compensation, travel credits, or itinerary adjustments will be issued for unused, missed, or forfeited accommodations, private tours, rail journeys, cruises, or scheduled services;

3. All emergency financial outlays—including local legal defense fees, bail, sovereign fines, emergency lodging, interpreter services, or forced repatriation flights—are the sole personal financial responsibility of the Client; and

4. The Client explicitly agrees to defend, indemnify, and hold harmless the Agency, its founder, and its representatives from any third-party claims, regulatory investigations, fines, damages, or legal expenses arising from the Client's violation of any foreign law, customs statute, or sovereign regulation.

• Damage Liability: When you book through the Agency, the Client accepts full financial responsibility for any physical breakage, staining, structural damage, or loss caused by any member of their party to hotel suites, country house furnishings, historic estate grounds, or private executive vehicles. Full reimbursement—as billed or reasonably estimated by the property manager or fleet owner—must be paid directly by the Client prior to checkout or departure.
• Personal Valuables & In-Room Safes: Neither the Agency nor its independent hotel and transport suppliers are liable for lost, stolen, or misplaced jewelry, cash, electronics, passports, or luggage. Clients are required to utilize in-room digital safes for all fine valuables. Baggage and personal effects remain at all times the sole custody and responsibility of the traveling guest.

• Nature of Historic Estates: Our journeys highlight centuries-old country house hotels, listed heritage castles, and rural coastal villages. Certain properties may feature uneven flagstones, ancient staircases, or multi-building cottage layouts without elevator infrastructure.
• Mobility Disclosure Requirement: Clients must disclose in writing during the initial intake consultation any mobility limitation, physical disability, or special medical requirement that could affect room access, walking distances, or vehicle transfers.
• Scope of Chauffeur Assistance: Chauffeurs, drivers, and local guides are professional navigators and docents. They are strictly prohibited by insurance regulations and transport licensing from providing physical bodily lifting, transfer assistance, or personal medical care. Guests requiring physical lifting or mobility assistance must travel with a dedicated personal companion.

To execute luxury itineraries, cruises, and custom land packages seamlessly, the Agency must securely collect personal data from the Client, including but not limited to: full names, physical birthdates, scanned passport pages, medical histories, mobility limitations, and severe dietary restrictions.

• Consent to International Transfer: While the Agency is based within the United States, your core vendors and DMCs operate within the European Union and the United Kingdom, and are bound by the General Data Protection Regulation (GDPR) and UK data privacy networks. By submitting an intake form or executing an agreement, the Client grants explicit, unrevoked consent to the Agency to transmit this personal identification and passport data across international borders to third-party Suppliers to secure private rail ticketing, hotel check-ins, vessel manifests, and high-security historical venue entry clearances.
• Data Breach Indemnification: While the Agency maintains high-end digital security protocols to protect your file transfers, the Agency shall not be held legally liable or financially responsible for data breaches, information leaks, or network compromises occurring downstream on an international Supplier’s private digital infrastructure.

• Governing Law: This Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles.
• Binding Arbitration: Any controversy, dispute, or claim arising out of or relating to this Agreement, marketing literature, or the journey itself shall be resolved exclusively through good-faith informal mediation, and if unresolved, submitted to binding arbitration conducted in Raleigh, North Carolina. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this Agreement. Both parties explicitly waive any right to a trial by jury or participation in class-action proceedings.