Ash Travel Terms and Conditions

Travel Agency Terms and Conditions

for Ash Travel and Consulting, LLC (“The Agent”)

1. Scope of Services

1.1 The Agent agrees to provide comprehensive travel agency services, including, but not limited to, booking cruises, resorts, airline tickets, hotel reservations, car rentals, tour packages, and offering travel advice and personalized travel planning based on the Client's needs.

1.2 In providing these services, The Agent shall exercise due care and diligence in selecting reputable service providers and arranging suitable travel plans in accordance with the preferences and specifications provided by the Client during initial consultations. 

2. Responsibilities of the Client

2.1 The Client shall provide all necessary information required for the Agent to make accurate bookings. This includes passenger names as they appear on government-issued IDs, travel preferences, allergies, and special accommodation requirements.

2.2 The Client is responsible for reviewing all travel itineraries and documents provided by the Agent before travel dates to ensure accuracy and must promptly notify the Agent of any discrepancies or errors. Availability, pricing, and itinerary details are set by the third-party service providers and are subject to change without notice.

2.3 The Client agrees to adhere to the terms and policies of all third-party service providers facilitated by the Agent.

2.4 The Client assumes full responsibility for any risks associated with their travel, including but not limited to illness, injury, weather disruptions, political instability, transportation failures and natural disasters. 

3. Payment Terms

3.1 The Agent reserves the right to charge a fee for the Agent's travel services and will be based on the rates agreed upon at the time of booking.

3.2 Payment of invoices issued by the Agent is due upon receipt.

3.3 The Client is responsible for all additional costs that arise from changes made to the booking at the Client's request after initial arrangements have been confirmed.

4. Cancellation and Refunds

4.1 The Agent adheres to the cancellation policies set by travel service providers, such as airlines, hotels, cruise lines, tour companies, and car rental companies.  These policies outline the terms and conditions for cancellations, including deadlines, fees, and eligibility for refunds.

4.2 The Agent will assist the Client in obtaining any available refunds or credits, although such refunds or credits cannot be guaranteed.

4.3 Trips with complex itineraries or specialized bookings may be subject to a cancellation fee up to $200 due to the increased effort and potential for loss of commission.  This fee is charged at the discretion of the Agent and will be communicated at the time of the cancellation.

4.4 Special conditions may apply to cancellations due to unforeseen circumstances, including but not limited to illness, injury, weather disruptions, political instability, transportation failures, pandemic, and natural disasters. 

5. Limitation of Liability

5.1 The Agent will not be liable for any acts, errors, omissions, failures, accidents, or dissatisfaction directly related to the services provided by third parties. Ultimate responsibility for service provision rests with those third parties. 

5.2 The liability of the Agent under this Agreement shall be limited to the amount of fees received by the Agent, excluding costs paid to third parties.

5.3 The Agent acts solely as an intermediary between the Client and third-party service providers, and any disputes with such providers must be addressed directly with the provider.

5.4 In consideration for using the Agent's services, the Client hereby releases, waives and discharges the Agent, its employees, agents, and affiliates from any and all liability, claims, demands or causes of action arising out of or related to the Client's participation in travel activities arranged by the Agent.

6. Termination

6.1 Either party may terminate this Agreement by providing 30 days written notice to the other party.

6.2 Upon termination, the Client is liable for any costs already incurred by the Agent in the arrangement of travel services up to the date of notice of termination, including non-refundable services.

7. Force Majeure

7.1 Neither party will be considered in breach of this Agreement if their performance is prevented by a Force Majeure event which could include, but is not limited to, acts of God, wars, natural disasters, or unforeseeable disruptions in transportation networks, occurring after the date of this Agreement.

8. Governing Law

8.1 Any disputes arising under these Terms shall be governed by the laws of the State of Florida, and resolved exclusively in the courts of Lake County, Florida.