Dear and Darling Travel Terms and Conditions

Dear and Darling Travel Terms and Conditions - 2026

IMPORTANT NOTICE – LEGALLY BINDING AGREEMENT

This document explains how Dear and Darling Travel LLC (“Dear and Darling Travel,” “we,” “us,” or “our”) operates, the services we provide, and how responsibility is allocated among you, our agency, our affiliated independent travel advisors, and third‑party travel suppliers. Although written in clear, plain language for ease of understanding, this document is a legally binding agreement.

By requesting services from us, approving a proposal, submitting payment information, making a payment, or authorizing us or one of our affiliated advisors to book travel on your behalf, you confirm that you have read, understand, and agree to be legally bound by these Terms and Conditions on behalf of yourself and all members of your travel party.

Dear and Darling Travel is a retail travel agency and host agency. We provide professional travel‑planning services, including research, consultation, itinerary design, and booking assistance. We work with airlines, hotels, resorts, cruise lines, tour operators, theme parks, transportation companies, insurance providers, and other third‑party suppliers (“Suppliers”) to arrange travel services for our clients.

We do not own, manage, operate, supervise, or control any Supplier. All travel services are provided solely by independent third‑party suppliers, each of which maintains its own terms, conditions, rules, schedules, pricing, and operational policies. Your relationship with each Supplier is governed by that Supplier’s terms in addition to this agreement.

Some travel services may be planned or booked by independent travel advisors affiliated with Dear and Darling Travel. These advisors are independent contractors, not employees, partners, or joint venturers. They are authorized to plan and book travel through approved suppliers and systems only.

Your Authority and Responsibilities

When you engage us, you confirm that you are at least 18 years old and legally authorized to enter into this agreement. If you are booking for other travelers, including minors, you represent that you have authority to accept these terms on their behalf and that you are financially responsible for the entire booking.

You are responsible for reviewing all confirmations, invoices, itineraries, tickets, supplier notices, and other documents we provide. You must notify us promptly of any errors or discrepancies. Failure to review documents does not relieve you of responsibility.

Travel Documents and Entry Requirements

You are solely responsible for ensuring that all travelers possess valid passports, visas, vaccinations, medical documentation, and any other entry or exit requirements applicable to the destination(s).

Dear and Darling Travel does not verify documentation accuracy and is not responsible for entry denials, delays, fines, or losses resulting from documentation issues, expired passports, or failure to meet government requirements.

Planning Fees, Payments, and Authorizations

Certain trips require a non-refundable planning or research fee. Any applicable fee will be disclosed before work begins. Planning fees compensate us for time, expertise, and supplier coordination and are earned when paid, even if you later cancel or choose not to travel.

Travel suppliers impose their own payment schedules, deposits, and final payment deadlines. Most deposits and payments are non-refundable and non-transferable. Missing a payment deadline may result in cancellation, loss of funds, or penalties imposed by the supplier.

By approving a quote or invoice, you authorize Dear and Darling Travel and/or its affiliated advisors to charge your selected payment method and to transmit payment and personal information to suppliers as necessary to complete your booking.

Pricing, Taxes, and Changes

Travel prices are not guaranteed until confirmed by the supplier. Prices may change due to availability, currency fluctuations, fuel surcharges, taxes, government fees, or supplier-imposed increases.

After confirmation, changes, refunds, and penalties are governed solely by supplier rules. We do not control supplier pricing decisions and are not responsible for increases imposed by suppliers.

Cancellations, Refunds, and Credits

All cancellation requests must be submitted in writing. Supplier cancellation policies apply to your booking. Some suppliers may issue credits or vouchers instead of refunds, or may deny refunds entirely.

Dear and Darling Travel is not responsible for a supplier’s failure to provide a refund, the expiration of a credit, supplier insolvency, or bankruptcy.

Travel Insurance and Risk Allocation

Travel insurance is strongly recommended. Insurance may help cover cancellations, interruptions, medical emergencies, evacuations, delays, or other unforeseen events.

If you decline travel insurance, you accept full financial responsibility for any losses, costs, or disruptions, including those caused by illness, weather, supplier actions, or government restrictions.

Health, Safety, and Assumption of Risk

Travel involves inherent risks, including illness, injury, accidents, criminal acts, weather events, natural disasters, labor disruptions, pandemics, and government actions.

You knowingly and voluntarily assume all risks associated with travel for yourself and your travel party. Dear and Darling Travel does not guarantee safety, health outcomes, or uninterrupted travel.

Force Majeure

Dear and Darling Travel shall not be liable for delays, cancellations, changes, or losses caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, supplier insolvency, transportation failures, acts of terrorism, or other force majeure events.

Pandemics and Public Health Events

You acknowledge that infectious diseases, including COVID-19 or similar illnesses, may pose serious health risks. Travel may be restricted, altered, postponed, or canceled with little or no notice.

You voluntarily assume the risk of exposure, illness, quarantine, medical treatment, or death arising from travel during or after such events. We are not responsible for losses related to public health requirements or disruptions.

We are not responsible for:

• Acts, errors, or omissions of suppliers or independent advisors acting outside authorized scope
• Airline delays, cancellations, missed connections, or schedule changes
• Lost, stolen, or damaged baggage or personal property
• Supplier bankruptcy, shutdowns, or operational failures
• Weather events, natural disasters, or force majeure conditions
• Entry denials, documentation issues, or government actions
• Services booked independently of Dear and Darling Travel

Host Agency and Independent Advisor Disclosure

As a host agency, Dear and Darling Travel permits independent advisors to operate under its brand. Advisors are responsible for their own business operations and actions outside authorized planning and booking activities.

Dear and Darling Travel is not liable for side agreements, representations, or services offered outside approved systems.

Independent advisors have no authority to make representations, guarantees, or commitments on behalf of Dear and Darling Travel outside approved booking systems or written confirmations.

Theme Parks, Cruises, and Resorts

Cruise itineraries, ports, schedules, and onboard amenities are not guaranteed and may change at the supplier’s discretion. Theme park attractions, events, and access may be limited or unavailable.

Such changes do not constitute a breach of this agreement and do not entitle you to refunds beyond supplier policies.

Limitation of Liability

To the fullest extent permitted by law, Dear and Darling Travel’s total liability for any claim shall not exceed the total planning fees paid for the affected booking. We are not liable for indirect, incidental, consequential, or punitive damages.

Indemnification

You agree to indemnify, defend, and hold harmless Dear and Darling Travel, its owners, members, managers, independent advisors, agents, and representatives from any claims, damages, losses, or expenses (including attorneys’ fees) arising from your actions, omissions, breach of these terms, or information you provide.

Dispute Resolution, Binding Arbitration, and Waiver of Jury Trial and Class Action

Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the services provided by Dear and Darling Travel, or any travel arrangements (collectively, a “Dispute”) shall first be addressed through good-faith informal discussions between the parties.

If the Dispute is not resolved within thirty (30) days, it shall be resolved exclusively by binding arbitration administered by and arbitrator agreed to by You and Dear and Darling Travel, or the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules, as modified by this agreement.

The arbitration shall take place in the state and county where Dear and Darling Travel LLC is registered, unless the parties mutually agree otherwise. The arbitration shall be governed by the Federal Arbitration Act.

Each party shall bear its own attorneys’ fees and costs, and the arbitrator’s fees and administrative costs shall be shared equally, unless the arbitrator determines otherwise as permitted by law.

Waiver of Jury Trial and Class Actions. You knowingly and voluntarily waive the right to a jury trial. All claims must be brought in an individual capacity only. Class actions, collective actions, and representative proceedings are expressly waived

.Governing Law and Venue

This agreement is governed by the laws of the state of Utah , without regard to conflict-of-law principles.

Survival and Severability

The provisions relating to limitation of liability, assumption of risk, indemnification, dispute resolution, arbitration, governing law, non-disparagement, payment obligations, and any other provisions that by their nature should survive, shall survive the termination or completion of your travel.

If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Chargebacks and Payment Disputes

By authorizing payment, you agree not to initiate chargebacks or payment disputes for charges that were properly authorized and disclosed. Unauthorized chargebacks constitute a material breach of this agreement.

You agree to be responsible for any chargeback fees, penalties, administrative costs, or losses incurred by Dear and Darling Travel as a result of an improper chargeback.

Non‑Disparagement

You agree not to knowingly make or publish false statements of fact about Dear and Darling Travel or its owners, members, employees, or affiliated advisors that are intended to harm their reputation or business.

This provision does not prohibit truthful statements, good-faith consumer reviews, communications with government agencies, participation in legal proceedings, or statements required by law.

You acknowledge and agree that damages resulting from false disparaging statements are difficult to ascertain and that, in the event of a breach of this section, Dear and Darling Travel shall be entitled to liquidated damages in the amount of $2,500 per occurrence, which the parties agree represents a reasonable estimate of anticipated harm and is not a penalty.

Dear and Darling Travel may also seek injunctive relief to prevent ongoing or repeated violations of this section, as permitted by law.

.Communications and Marketing Preferences

In order to provide services to you, Dear and Darling Travel may send communications related to your bookings, transactions, security matters, or administration of its services. These communications are necessary and may not be opted out of.

From time to time, Dear and Darling Travel and its affiliates may also send marketing or promotional communications. You may opt out of non-transactional communications at any time by following the unsubscribe instructions included in the message or by contacting us directly.

Dear and Darling Travel reserves the right to modify its communications practices at any time, subject to applicable law.

Final Agreement

By using our services, approving a proposal, submitting payment, or allowing us to book travel on your behalf, you confirm that you have read, understand, and agree to these terms. Please ask questions before booking if anything is unclear.