McKenzie Travel Design, INC. Terms and Conditions

TERMS AND CONDITIONS FOR CUSTOM TRAVEL BOOKINGS

McKenzie Travel Design, Inc.

Effective Date: December 5, 2025

These Terms and Conditions (“Agreement”) constitute a legally binding contract between McKenzie Travel Design, Inc. (“Agency,” “we,” “us,” or “our”) and the client (“Client,” “you,” or “your”). By requesting a custom itinerary, submitting a planning fee, or confirming travel arrangements through the Agency, the Client agrees to be bound by the terms set forth herein.

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1. SCOPE OF SERVICES

1.1 The Agency provides customized travel planning, research, itinerary development, and booking coordination services (“Services”).

1.2 Planning fees cover professional services only and do not constitute payment toward the cost of travel.

1.3 The Agency reserves the right to refuse service at its sole discretion.

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2. PLANNING FEES

2.1 All planning fees are non-refundable and non-transferable.

2.2 Planning fees compensate the Agency for time, expertise, and administrative work and are not contingent upon completed travel.

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3. BOOKINGS, PAYMENTS, AND CONFIRMATION

3.1 No reservation shall be deemed confirmed until payment is processed and written confirmation is issued by the supplier or Agency.

3.2 All prices, schedules, and availability are subject to change without notice until fully confirmed.

3.3 The Client agrees to comply with all supplier-specific terms and conditions, which are incorporated herein by reference.

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4. CHANGES, CANCELLATIONS, AND REFUNDS

4.1 All change and cancellation requests must be submitted in writing.

4.2 The Client understands that all refunds, credits, and penalties are governed solely by the supplier’s policies.

4.3 The Agency is not responsible for supplier decisions regarding refunds or denial of refunds.

4.4 Agency change fees may apply for modifications made after booking.

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5. TRAVEL INSURANCE

5.1 The Agency strongly recommends the purchase of comprehensive travel insurance.

5.2 If the Client declines travel insurance, the Client assumes full financial responsibility for all losses, delays, cancellations, medical expenses, or unforeseen circumstances.

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6. CLIENT RESPONSIBILITIES

The Client agrees to:

6.1 Provide accurate personal information, including legal names matching government-issued identification.

6.2 Review all documents and confirmations for accuracy within twenty-four (24) hours of receipt.

6.3 Ensure passports, visas, vaccinations, and entry requirements are met prior to travel.

6.4 Arrive at airports, tours, and scheduled activities on time. Missed services shall not be the Agency’s responsibility.

6.5 Remain responsible for any fees incurred due to changes requested by the Client.

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7. AGENCY ROLE AND LIMITATION OF LIABILITY

7.1 The Agency acts solely as an intermediary between the Client and travel suppliers (including airlines, hotels, tour operators, transportation companies, and other vendors).

7.2 The Agency does not control the operations of any supplier and is not liable for:

    •    delays, cancellations, or schedule changes

    •    weather conditions

    •    acts of God, terrorism, strikes, pandemics, governmental actions

    •    lost, stolen, or damaged baggage or property

    •    personal injury, illness, or death occurring during travel

7.3 The Client acknowledges that travel involves inherent risks, and the Client voluntarily assumes all such risks.

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8. FORCE MAJEURE

The Agency shall not be liable for any failure to perform due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, labor disputes, system outages, or supplier insolvency.

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9. LIMITATION OF DAMAGES

To the maximum extent permitted by law, the Agency’s total liability shall not exceed the amount of planning fees paid directly to the Agency. Under no circumstances shall the Agency be liable for consequential, punitive, or incidental damages.

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10. CREDIT CARD AUTHORIZATION

10.1 By providing credit card information to the Agency, the Client represents and warrants that:

    •    they are the lawful and authorized cardholder, or

    •    they have obtained express, verifiable permission from the lawful cardholder to use the card for travel-related purchases.

10.2 The Client affirms that all payment information provided is true, correct, and complete, and that no fraudulent or unauthorized use of a credit card is intended or permitted.

10.3 The Client authorizes the Agency and its suppliers to charge the provided credit card for all travel arrangements, including but not limited to: airfare, accommodations, tours, fees, taxes, penalties, and any post-booking changes requested by the Client.

10.4 The Client agrees not to initiate a chargeback for any charge that falls within the scope of this Agreement, except in cases of actual fraud on the part of the Agency.

10.5 If a chargeback is initiated and subsequently deemed invalid, the Client shall be responsible for all associated fees, costs, and losses incurred by the Agency.

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11. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles.

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12. SEVERABILITY

If any provision of this Agreement is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

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13. ACKNOWLEDGMENT AND ACCEPTANCE

By requesting travel planning services, paying a planning fee, or confirming any reservation through the Agency, the Client acknowledges that they have read, understood, and agree to be bound by this Agreement.