True To You Travel Co LLC Terms and Conditions

By signing below, you acknowledge and affirm that you have read, understood, and agree to these Terms & Conditions in full prior to signing. You understand that these Terms & Conditions govern your relationship with True To You Travel Co. LLC (“Agency”) and apply to all travel planning, booking, and related services provided.

Clients are responsible for reviewing all confirmations immediately upon receipt and must report any errors promptly. The Agency is not responsible for errors not reported in a timely manner. Payments must be made by supplier deadlines to avoid cancellation. Names and birthdates generally cannot be changed after booking. Pricing and availability are not guaranteed until deposits are paid and confirmed by the supplier.

True To You Travel Co. LLC acts solely as an agent for independent third-party suppliers, including but not limited to airlines, hotels, cruise lines, resorts, and tour operators. The Agency is not responsible for supplier acts, omissions, errors, schedule changes, delays, cancellations, or other supplier-related matters.

All bookings are subject to the terms and conditions of the respective travel suppliers. Supplier policies, penalties, and fees are separate from Agency policies and fees.

The Agency provides professional research, planning, booking, and ongoing travel support services. Certain services may incur non-refundable professional fees separate from supplier charges.

Free consultations include up to three itinerary revisions after the initial proposal. Additional revisions may incur a non-refundable planning fee of $250.

Professional service fees compensate the Agency for time, expertise, and services rendered and are non-refundable once services have been performed.

Reasonable minor adjustments are permitted without charge. However, a $100–$250 per reservation change fee will apply to major changes after booking.

Major changes include, but are not limited to:

• Significant travel date changes
• Resort, cruise line, destination, or supplier changes
• Major downgrades in resort, room category, or package
• Changes to total guest count
• Full cancellation and rebooking of an existing reservation
• Significant itinerary redesigns

The following do NOT incur Agency change fees:

• Applying eligible supplier promotions or discounts
• Adding experiences, excursions, or trip enhancements
• Minor adjustments that do not require full cancellation and rebooking

Supplier change fees may apply separately and are outside the Agency’s control.

Due to the professional time, planning, and services involved in securing travel, the following cancellation fee applies:

• $250 per room or stateroom reservation cancelled

This fee applies regardless of the number of guests in the room. If multiple rooms or staterooms are reserved, the $250 per room or stateroom cancellation fee applies separately to each individual room or stateroom, even if booked for the same travel party or family.

This cancellation fee will be waived only if the client immediately rebooks a new reservation through True To You Travel Co. LLC at the time of cancellation.

If the client cancels and does not immediately rebook, or delays rebooking, the $250 per room or stateroom cancellation fee will apply.

Agency cancellation fees are non-refundable and separate from supplier cancellation penalties.

Standalone services are defined as individual travel components or planning services that are not part of a vacation package booked through True To You Travel Co. LLC.

For flight-only bookings not included as part of a vacation package:

• $150 per room reservation associated with the travel booking
• If no room reservation exists, $150 for up to five (5) guests
• Additional guests beyond five (5) incur a $50 per person service fee

These fees are non-refundable once booking services have been performed.

A $50 per person professional service fee applies for standalone theme park tickets or planning services not associated with a vacation package booked through the Agency.

This includes:

• Theme park ticket purchases
• Theme park planning services
• Dining reservations for guests without a package booked through the Agency
• Dining reservations for additional guests not included in an Agency-booked package, including guests staying elsewhere

These fees are non-refundable once services have been performed.

Disney Dining & Lightning Lane Assistance

The Agency may assist with Disney Advanced Dining Reservations and Lightning Lane (Multi Pass and Single Pass) selections for Disney vacation packages booked through the Agency. Dining assistance is provided at no additional fee for packages that include a Disney Dining Plan. Lightning Lane assistance is provided as a courtesy and is limited to applicable advance booking windows prior to arrival.

Signed authorization form(s) are required prior to service.

The Agency does not control or guarantee pricing, availability, inventory, reservation times, attraction or restaurant selection. Once travel has commenced, all Lightning Lane bookings and modifications are the client’s responsibility.

All refunds are subject solely to supplier terms and conditions. True To You Travel Co. LLC does not control supplier refund eligibility or processing timelines and cannot guarantee refunds.

All agency professional service fees (including planning, change, cancellation, flight booking, and standalone planning fees) are non-refundable once incurred.

These Terms & Conditions are effective as of [Effective Date].They may be modified only by a written agreement signed by both parties. Verbal statements, representations, or assurances do not alter, override, or supersede these Terms & Conditions. The Agency reserves the right to update policies and fees at any time; such updates apply only to new bookings, and existing signed agreements remain governed by the Terms & Conditions in effect at the time of signing.