The Travel Guest Terms and Conditions

By booking travel services through The Travel Guest, you agree to the following terms and conditions. Please read them carefully.

1.1 Booking Process: To confirm a reservation, clients must provide necessary details and make a deposit or full payment as specified. A booking is not confirmed until you receive a confirmation email from us. All bookings are subject to availability at the time of confirmation.

1.2 Payment: Full payment is required at the time of booking unless otherwise stated. For bookings made within 21 days of departure, full payment, along with a copy of the credit card used and identification (e.g., driver’s license or passport), is required.

1.3 Credit Card Authorization: The primary traveler must authorize payment by signing a credit card authorization form. Photocopies of the driver’s license, passport, and payment card may also be requested.

1.4 Booking Amendments: Changes to the booking (e.g., dates, names, or travel details) must be communicated in writing as soon as possible. Amendments may incur additional fees.

1.5 Fees: Fees incur for planning and research beyond 8 hours, for booking groups of 10 or more, extended multi-accommodation trips longer than 7 days, or bookings with non-preferred travel partners. These fees will be communicated up front and agreed upon prior to providing service.

2.1 Client Cancellation: To cancel a booking, clients must notify us in writing. Cancellation charges will apply based on the travel arrangements. Clients are responsible for any cancellation fees.

2.2 Agency Cancellation: We reserve the right to cancel a booking due to unforeseen circumstances. In such cases, we will offer a full refund or an alternative arrangement.

2.3 Refund Process: Refunds will be processed within 14 business days from the cancellation date and will be made to the original payment method.

3.1 Insurance Coverage: We strongly recommend purchasing travel insurance to cover trip cancellations, medical emergencies, and lost luggage.

3.2 Liability: We are not responsible for any costs associated with travel insurance claims or lack of insurance coverage.

4.1 Agency Responsibilities: We act as an intermediary between clients and service providers (e.g., airlines, hotels). We are not liable for any failures or disputes arising from these services.

4.2 Client Responsibilities: Clients must ensure they have valid passports, visas, vaccinations, and any other required documentation. We are not liable for issues related to documentation.

4.3 Force Majeure: We are not responsible for changes or cancellations due to events beyond our control, such as natural disasters, political instability, or travel restrictions.

5.1 Documentation: Clients must ensure they have all necessary travel documents, including passports, visas, and health certificates. We are not responsible for obtaining or verifying these documents.

5.2 Errors: While we strive for accuracy in travel documents and bookings, we are not liable for any errors or omissions.

6.1 Complaints: Any complaints regarding our services should be submitted in writing within 14 days of the incident. We will investigate and respond in a timely manner.

6.2 Legal Jurisdiction: Disputes arising from these terms and conditions will be governed by the laws of Washington, and legal action must be taken in Washington courts.

7.1 Modifications: We reserve the right to modify these terms and conditions at any time. Clients will be notified of any significant changes.

7.2 Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

8.1 Data Collection: We collect clients' data and personal information to facilitate travel bookings. This data is held securely and encrypted to prevent breaches.

8.2 Data Sharing: Your data will not be shared with third parties except as necessary to complete your travel arrangements.