Suite Impressions Travel Terms and Conditions
Updated on: Mar 10, 2026
These terms and conditions (“Terms and Conditions”) govern
the relationship between Suite Impressions Travel, LLC d/b/a Suite Impressions
Travel (“SIT” and/or “we/us/our”) and you, the purchaser or traveler (“Client”
and “passenger” and “you/your”). By planning travel with SIT, you agree to be
bound by these terms and acknowledge that SIT acts solely as a booking agent
for disclosed principal supplier tour operators, cruise lines, hotels,
airlines, air charters, bus companies, ground transportation, boat purveyors or
owners, and other independent contractors providing accommodations, transportation,
and other services (“Supplier(s)”) and is not the source or provider of the
travel services. These terms include warranties and disclaimers and exclusions
of liability and may restrict your rights and remedies and provide protection
to SIT.
1.
USE OF SIT SERVICES, ACCESS AND INFORMATION FOR
TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and
possess the legal authority to enter into this Agreement and to make travel
bookings with SIT. You agree to be financially responsible for all travel
bookings you make with us, whether made on behalf of yourself or for other
members of your traveling party. You warrant that all information supplied by
you on behalf of yourself, members of your household, or others for whom you
are authorized to transact business with us is true and accurate. You agree
that you will only make legitimate reservations or purchases with SIT and its
Suppliers, and you acknowledge that, without limitation, any speculative,
false, or fraudulent reservation is prohibited.
SIT accepts all bookings solely as the booking agent for the travel Suppliers
on your itinerary. Separate Supplier terms and conditions will apply to your
reservation and purchase of travel-related goods and services that you select,
and you understand and agree that by booking travel through SIT, you are also
agreeing to the booking terms of each Supplier partner you have selected for
your itinerary. You agree that you will abide by the terms and conditions of
purchase imposed by any Supplier that you have selected as a service provider
on an itinerary you have approved.
SIT is not liable or responsible for any arrangements made independently of SIT.
SIT assumes no responsibility for costs or fees you incur for independent
arrangements not booked through SIT, inclusive of, but not limited to, airline,
hotel, excursion, and travel protection related charges. If you make your own
flight arrangements, SIT is not responsible for any loss resulting from
cancellation or changes in international gateways, itineraries, or travel
dates, and cannot assist you with any schedule changes or delays related to air
reservations you have made on your own arrangement. It may not be possible to
earn frequent flyer or other loyalty points for reservations on your itinerary.
With limited exceptions, hotel and airline rewards or points cannot be redeemed
for travel arrangements made by SIT.
SIT is an independent contractor of Envoyage Travel Group,
registered with California Seller of Travel #2088177, Florida #ST37220 and
Washington # 603034074. Registration as a seller of travel does not constitute
approval by the State of California.
2.
RIGHT TO CORRECT ERRORS AND OFFERS SUBJECT TO
AVAILABILITY
We reserve the right to correct errors. In the event of any
pricing error or omission, we reserve the right to adjust such pricing or make
any other corrections. All offers, incentives and Supplier promotions are
subject to availability and may change without notice. You are advised to
confirm reservations well in advance of your anticipated dates of travel to
avoid disappointment, increases in fares and additional late booking fees.
3.
PAYMENTS, CANCELLATIONS, AND CHANGES TO BOOKINGS
You shall be completely responsible for all charges, fees,
duties, taxes, and assessments arising out of your travel bookings through SIT.
By submitting a credit card authorization form to SIT, you agree to allow SIT
to use your payment method to purchase travel products from our Suppliers on
your behalf. EXCEPTING IN CASES 0F FRAUD, YOU AGREE NOT T0 FILE ANY DISPUTE
WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND
CONDITIONS OF SIT OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF
ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF SIT OR ITS
SUPPLIERS. IF YOU ATTEMPT TO CHARGEBACK, REVERSE OR RECOLLECT A PREVIOUSLY
AUTHORIZED TRIP PAYMENT, SIT RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL
COSTS, FEES AND EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL OR
RECOLLECTION, INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.
All payments for travel are due prior to departure according to each Supplier’s
terms and conditions of booking. You understand that failure to make final
payment or any violation of a Supplier’s conditions of purchase may result in
cancellation of your reservations, in your being denied access to any flights,
tours, hotels, cruises, or other travel services, or in your forfeiting any
monies paid for your reservations. In some cases, there is NO REFUND once a
booking is made and under deposit. You may not be entitled to a refund if you
change or cancel your travel plans after confirmation of a booking. All
cancellation requests must be sent to SIT in writing. As a result of
cancellation or changes to confirmed bookings, SIT's and third-party Supplier’s
cancellation penalties will apply. Cancellation fees will be charged to the
credit card or other payment method you authorized to pay for travel services
or deducted from the Supplier’s refund.
If you decide to change any portion of your confirmed arrangements prior to
departure or during your trip, we will attempt to assist you. Certain bookings
may not be able to be changed, and you will be responsible for any increases in
cost imposed by the Supplier, as well as any SIT or Supplier change fees. All
requests for changes to a booking must be made in writing to SIT. When tour,
cruise or package prices are based on Suppliers’ contract rates, you will not
be entitled to any refund for any unused portion of travel.
4.
TRAVEL DOCUMENTS, INCLUDING TSA AND DHS
ACCEPTABLE IDENTIFICATION REQUIREMENTS
It is the responsibility of each Client to obtain and carry
a valid passport book, visa(s), and all other documents required by applicable
government regulations. Passport cards are not accepted for most international
travel. When traveling domestically or internationally, the U.S. Transportation
Security Administration (TSA) and U.S. Department of Homeland Security (DHS)
advise that everyone carry acceptable identification in order to board a
flight. Acceptable identification can be found at http://www.tsa.gov/ and
examples include DHS-designated enhanced driver’s license, US passport, or a
foreign government passport.
Certain countries will not admit a passenger if their passport expires within
six (6) months of the anticipated date of return. Non-United States citizens
may require additional documentation, and you are responsible to make SIT aware
when traveling on a passport from a country other than the United States of
America. SIT neither controls nor warrants the issuance of visas or approval of
visa waivers related to your travel. Should a visa not be issued, SIT is not
responsible for lost payments made toward your trip. Please note that rules of
each country regarding entry and exit may change at any time.
Children and infants may also require travel documents. Minors traveling with
one parent, and/or without both parents, may be stopped and not admitted,
unless authenticated and verified consent forms are provided to the
authorities; please see https://help.cbp.gov for additional information. The
U.S. Customs and Border Protection Agency requires that for groups of children
under age 19 arriving to the United States by land or sea from contiguous
territory and traveling with a school group, religious group, social or
cultural organization, or sports team, may also present an original or copy of
his or her birth certificate, a Consular Report of Birth Abroad, or a
Naturalization Certificate. Parental or legal guardian consent must be provided
to the supervising adult or group leader in writing.
The name, date of birth and gender that appears on the identification card must
exactly match the same such data that is listed on your tickets and booking
records. You acknowledge that it is your responsibility to ensure that the
information on your tickets and confirmations is accurate. Any discrepancy
between your reservation and your travel documentation may result in denied
boarding or an undue delay at an airport security checkpoint causing you to
miss your flight, and any subsequent scheduled travel bookings on cruises and
tours.
WHEN YOU RECEIVE YOUR TRAVEL DOCUMENTS, IT IS YOUR RESPONSIBILITY TO REVIEW AND
VERIFY ALL INFORMATION FOR ACCURACY. CONTACT SIT IMMEDIATELY IF CHANGES OR
CORRECTIONS ARE REQUIRED. IF YOU HAVE NOT NOTIFIED US OF NECESSARY CORRECTIONS
TO YOUR RESERVATION WITHIN TWENTY-FOUR (24) HOURS OF RECEIVING YOUR TRAVEL
DOCUMENTS, SIT BEARS NO RESPONSIBILITY FOR ANY ADDITIONAL COSTS ASSOCIATED WITH
MAKING NECESSARY CORRECTIONS.
5.
INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country holds different views of past criminal
offenses, whether within or outside of their boundaries. If you have a current
or prior criminal offense, contact that country directly for entry and exit
requirements. You can visit the US State Department Website for further
information about these requirements. See,
https://travel.state.gov/content/travel.html. We do not inquire about an
individual’s criminal record in the interest of respecting our Clients’
privacy. For example, if traveling to or through Canada, individuals with a
Driving While Intoxicated (DWI) record or with judgements for unpaid child
support should review current entry requirements. See: https://www.canada.ca.
6.
IMMUNIZATIONS AND HEALTH SCREENINGS
You must have the proper immunizations and health screenings
and required documentation of such immunizations and screenings before travel. SIT
shall not assume responsibility for the accuracy of health, vaccination, or
documentation requirements prior to departure or upon landing at the final
destination. In some cases, required inoculations must be recorded by Client’s
health practitioner on a valid vaccination certificate, which the Client must
carry for proof of inoculation. If you are concerned about taking any
medications or receiving certain inoculations, check with your health
practitioner BEFORE booking. Check the State Department Web site
http://travel.state.gov, for relevant information relating to travel to
specific destinations, and the Center for Disease Control
http://wwwnc.cdc.gov/travel/ relating to health issues related to travel.
7.
RISKS AND SAFETY
Travel to certain destinations may involve greater risk than
others. SIT urges Clients to remain informed on a daily basis as to current
news events, as well as to review travel prohibitions, warnings, announcements
and advisories issued by the United States Government prior to booking travel
to international destinations. Information on health and safety conditions in
various countries and the level of risk associated with travel to particular
international destinations can be found at http://www.state.gov,
http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov,
and http://www.cbp.gov. The Smart Traveler Enrollment Program (STEP) is a free
service provided by the U.S. Government to U.S. citizens who are traveling to,
or living in, a foreign country. STEP allows you to enter information about
your upcoming trip abroad so that the Department of State can better assist you
in an emergency. Registration is recommended and provided by going to
https://step.state.gov/step/
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, SIT DOES NOT REPRESENT
OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL
NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH
DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT
CLIENT’S OWN RISK.
In the event of emergent health or safety concerns, once SIT has investigated
the prevailing situation, SIT shall have the sole and absolute discretion
whether to proceed with any SIT escorted trip or private departure, or to make
alterations to the itinerary.
8.
HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous
materials on the aircraft.
(1) Federal law forbids the carriage of hazardous materials aboard aircraft in
the passenger’s luggage or on the passenger’s person. A violation can result in
five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124).
Hazardous materials include explosives, compressed gases, flammable liquids and
solids, oxidizers, poisons, corrosives and radio- active materials. Examples:
Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and
radiopharmaceuticals.
(2) There are special exceptions for small quantities (up to 70 ounces total)
of medicinal and toilet articles carried in the passenger’s luggage and certain
smoking materials carried on the passenger’s person. For further information,
each passenger should contact the relevant airline representative(s) on their
itinerary. Restrictions on hazardous materials are listed
http://www.tsa.gov/traveler-information/prohibited-items.
9.
INSECTICIDE NOTICE
We recommend that you refer to the DOT list of airports in
countries that require airlines to treat the passenger cabin with insecticides
prior to the flight or while on the aircraft. This list is on the DOT’s website
and is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
10. AIR
TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
Your airline ticket is a contract between you and the air
carrier, even if you purchase through SIT. If you purchase air travel through SIT,
you acknowledge and agree that SIT does not have the right to control the
operations of independent airlines, and agree that SIT is not liable for any
personal injury, property damage related to your purchase of air tickets or air
travel, including, but not limited to any act, error, omission, injury, loss,
accident, or delay caused by any act, error or omission of the airline, including
their failure to deliver services, partial or inadequate delivery of services,
airline policies including refund or rebooking policies, fees for checked or
carry-on luggage, fuel increases, bankruptcy or cessation of operations.
You understand and agree that SIT functions solely and exclusively as a booking
agent for the air carrier, that we do not handle or hold client funds for
airline tickets, and that we are not the Merchant of Record under the meaning
of that term under the Department of Transportation's regulations. Because SIT
does not hold or handle client funds, you understand and agree that any refund
for cancelled or delayed flights, baggage fees or seat assignments must come
directly from the airline and not from SIT.
SIT shall not assume any responsibility for any air schedule changes. In rare
instances, upon departure from a country, certain departure taxes must be paid
in cash only, and may vary in price. Failure to use a reservation may result in
automatic cancellation of all continuing and return flights, as well as
forfeiture of airfares.
Airline e-tickets expire a year from issue date unless carrier fare rules in
passenger’s itinerary fare provide otherwise.
Due to enhanced security, it is strongly recommended that you check in a
minimum of 2 hours prior to scheduled departure for domestic flights and 3
hours prior to scheduled departure time for international flights. Reconfirm
flight times at least 24 hours prior to scheduled departure time for domestic
flights, and 72 hours prior for international flights.
Frequent Flyer mileage accrual is at the discretion of the airline(s). SIT has
no liability if accrual of miles or points is denied or if upgrades are not
allowed. Many airlines do not permit upgrades on airfare purchased in certain
fare classes or when using frequent flyer miles, loyalty status or
certificates.
Seat assignments are not guaranteed even after they are assigned, and SIT has
no control over airline seat assignments. Most airlines charge a fee to pre
book a seat.
11. LIMITATIONS
OF RESPONSIBILITY AND DISCLOSURE
SIT acts solely as a booking agent for disclosed principal
Suppliers and is not the source or provider of any travel service. Each
Supplier is an independent entity with its own management and is not subject to
the control of SIT. The Suppliers whose names appear in travel documentation
are those actually responsible for providing the travel services purchased, and
you consent to the use of those Suppliers.
The Supplier may determine that alterations in itinerary are necessary for any
number of reasons, including but not limited to severe weather. Any alterations
to an itinerary are at the sole discretion of the Supplier, and SIT bears no
responsibility for any changes.
BECAUSE SIT ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE
THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND
SUPPLIERS, YOU AGREE THAT SIT IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY
DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. SIT HEREBY DISCLAIMS ANY
LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE,
INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES IN CONNECTION WITH THE GOODS OR
SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH SIT, INCLUDING
WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS,
ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT,
NEGLIGENCE, WILLFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY
SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES,
INCLUDING, WITHOUT LIMITATION, THEIR FAILURE T0 DELIVER 0R THEIR PARTIAL OR
INADEQUATE DELIVERY OF SERVICES, THEIR CANCELLATlON AND REFUND POLICIES, FUEL
INCREASES, BANKRUPTCY, OR CESSATION OF OPERATIONS AND OTHER MATTERS OUTSIDE OF SIT’S
CONTROL, AND YOU HEREBY EXONERATE SIT FROM ANY LIABILITY WITH RESPECT TO THE
SAME.
SIT HAS SOLELY RECEIVED COMMISSION AND FEES FOR TRAVEL TRANSACTIONS AND CLIENT
AGREES AND UNDERSTANDS THAT ANY RECOVERY FROM SIT WILL BE LIMITED TO THE AMOUNT
OF COMMISSION AND FEES ACTUALLY RECEIVED BY SIT.
12. FORCE
MAJEURE
SIT will not be in breach of these terms and conditions or
otherwise be liable to you, for any failure or delay in performing an
obligation under this Agreement that is due to any of the following causes, to
the extent beyond its reasonable control: acts of God, accident, riots, war,
terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of
communication facilities, including web host and internet service provider,
breakdown or malfunction of equipment, destruction of or serious damage to facilities,
natural catastrophes including, but not limited to extreme weather events,
floods and volcanic eruptions, governmental acts or omissions, changes in laws
or regulations, national strikes, fire, explosion, generalized lack of
availability of raw materials or energy, and any other unforeseen circumstance
which is beyond the control of SIT. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY
RECOMMENDED ON ALL TRIPS.
In addition, each of SIT’s Suppliers have terms and conditions which include
Force Majeure provisions. In the event that a Force Majeure event occurs, those
Suppliers may be entitled to, and may in their sole and absolute discretion,
vary, postpone or cancel any itinerary or arrangement in relation to the trip.
Payment of any refund to you as a result of the non-performance of any
obligations hereunder shall remain in the sole and absolute discretion of the
Supplier pursuant to their policies, although SIT shall use its reasonable
efforts to secure reimbursement for you where possible.
13. CLIENT
CONDUCT
When you book with SIT, you accept responsibility for any
damage or loss caused by you. Full payment for any such damage or loss
(reasonably estimated if not precisely known) must be paid directly at the time
to the accommodation owner or manager or other Supplier. You must indemnify SIT
for the full amount of any claim (also including legal costs) made against us.
We are not responsible for any costs incurred concerning a guest removed from a
trip, or any portion of a trip. You agree not to hold SIT or any of its related
entities liable for any actions taken under these terms and conditions. Baggage
and personal effects are at all times the sole responsibility of the
participant.
Any transportation, possession or use of illegal drugs will result in immediate
termination of your trip and may result in prosecution by law enforcement
authorities. You are responsible for knowing and observing the licensing laws
for drug possession (including prescription and over the counter drugs) for all
countries and states you are visiting. Laws may require you to carry a
prescription from your doctor.
14. CURRENCY
FLUCTUATIONS
Currency exchange rates fluctuate. Prices are subject to
change based upon currency exchange rate fluctuations. SIT is not responsible
for surcharges or foreign transaction fees imposed by Client’s credit card or
bank.
15. TRAVEL
INSURANCE
SIT OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS
AND THEIR INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS
NOT INCLUDED IN THE COST OF CLIENT’S ITINERARY TO PROTECT AGAINST THIRD PARTY
SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION
FOR CRUISES, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION &
REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY,
ILLNESS, JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY,
TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY
PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. Without
appropriate travel insurance, you understand and agree that if you cancel or
interrupt your travel for any reason, portions of the trip/tour may not be
refunded and SIT’s and travel Suppliers’ cancellation penalties will apply
resulting in the loss of monies up to the full cost of Client’s travel booking
and related costs. The purchase of travel insurance is not required in order to
purchase any other product or service offered by SIT, however if you decline to
purchase insurance, SIT may require that you execute an insurance waiver. SIT
is not a licensed insurance broker, and its advisors are not qualified or
authorized to answer technical questions about benefits, exclusions, and
conditions of any of the insurance offered, nor evaluate the adequacy of the
prospective insured’s existing insurance coverage. An additional charge applies
for any travel insurance selected. It is your responsibility to know what your
insurance policy covers, and to put alternative coverage in place, if you wish
to insure for conditions that are excluded by your policy. SIT CANNOT GUARANTEE
THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE
INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR
ANY POLICY IT MAY OFFER OR QUOTE.
16. RESERVATION
OF RIGHTS AND CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change
these Terms and Conditions at any time. Updated versions of the Terms will be
provided to Clients, will be posted on our website and are effective
immediately on posting.
17. GENERAL
The laws of the Commonwealth of Pennsylvania govern these
Terms and Conditions. You hereby consent to the exclusive jurisdiction and
venue of courts in Berks County, Pennsylvania in all disputes arising out of or
relating to travel bookings with SIT. Any claim against SIT must be brought
within 12 months after the date of the completion of the trip and not later. SIT
shall not in any case be liable for damages other than compensatory damages,
and you waive any right to claim punitive or exemplary damages. You agree that
you may only bring claims in your individual capacity and not as plaintiffs or
class members in any class action, proposed or purported class action, or other
representative action, regardless of the type of proceeding. You expressly
agree to waive and forego any and all rights to bring any such class actions,
purported or proposed class actions, or representative actions.
If any part of these Terms and Conditions is determined to be invalid or
unenforceable pursuant to applicable law including, but not limited to, the
warranty disclaimers and liability limitations set forth above, then the
invalid or unenforceable provision will be deemed superseded by a valid,
enforceable provision that most closely matches the intent of the original
provision and agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced
herein) constitute the entire agreement between the Client and SIT with respect
to travel bookings made with SIT by any means, and it supersedes all prior or
contemporaneous communications and proposals, whether electronic, oral, or
written, between Client and SIT with respect to communications with SIT. A
printed version of this agreement and of any notice given in electronic form
shall be admissible in judicial or administrative proceedings based upon or
relating to these Terms and Conditions to the same extent and subject to the
same conditions as other business documents and records originally generated
and maintained in printed form.