The Wanderlust Escapes Terms and Conditions

Welcome to The Wanderlust Escapes. These Terms and Conditions ("Terms") govern your use of our travel services provided by The Wanderlust Escapes ("we," "us," or "our") and owned by Payal Pingle ("Owner"). By using our services, you are signifying your agreement with the following terms and conditions on behalf of yourself and all members of your traveling party. Please read them carefully.

1. Services

The Wanderlust Escapes offers travel planning and booking services, including but not limited to:

- Customized travel itineraries

- Flight, hotel, cruise, rail, and car rental reservations

- Guided tours and activities

-Travel insurance options

2. Booking and Payment

2.1 Booking Process

- All bookings are subject to availability. Tour, cruise and package prices are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group tours/packages are based on a minimum number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.

- A non-refundable deposit may be required to secure your booking.

- Full payment must be made by the specified due date or the reservation may be canceled. Rebooking may result in changed pricing.

- If a Supplier drops the price of a trip after booking, we will try to assist you with rebooking if the Supplier allows it, and a fee may apply. We do not guarantee any refunds or successful rebooking.

- Most discount fares involve certain restrictions. A change in carrier(s) flight(s), time(s) or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.

- Times, flights and fares are based on current tariffs that are subject to change without notice.

- Travel arrangements involving airline and cruise components are subject to Suppliers’ supplemental price increases that may be imposed by the supplier and/or government, even after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms. Our quotes and confirmations include all mandatory fees (such as hotel resort fees) that are communicated to us by our reservations systems. However, some suppliers (such as airlines, car rental companies, hotels, and cruise lines) may have other mandatory fees that we have not been made aware of. We are not responsible for such undisclosed fees.

Please note that some of our proposals come from suppliers who provide bundled rates without breaking down individual components. This practice protects our valued partners who may have confidential contracted rates from local vendors, and creates a seamless and holistic approach to your travel plans.

2.2 Payment Methods

- We accept major credit cards.

- Payments must be made in the currency specified in the invoice.

⁃ Payments are only accepted through Terns payment processor or the supplier's website.

If you are making payments directly through the supplier’s secure payment link, please make sure you review and understand the supplier’s policies before completing the transaction. By proceeding with payment, you agree to the supplier’s terms and conditions, including their cancellation and refund policies. As your travel advisor, I am not responsible or liable for any issues related to payment processing, service delivery, changes, cancellations, or disputes with the supplier.

3. Cancellation and Changes

3.1 Cancellation Policy

-Cancellations must be made in writing.

-Cancellation fees may apply depending on the time of cancellation and the supplier's policies.

⁃ We reserve the right to charge processing fees in the event of refunds, cancellations and other services. To change or cancel your flight itinerary, you must do so prior to originally scheduled departure. No value remains after departure. If you are holding guaranteed hotel or car reservations you wish to cancel, you must contact the vendor directly adhering to their cancellation policy. We are not responsible to pay you for any loss you incur due to your failure to travel or your failure to follow the change or cancel policies of any travel vendor.

3.2 Changes to Booking

- Changes to bookings are subject to availability and may incur additional fees.

- Any changes must be requested in writing and are subject to the supplier's terms and conditions.

4. Responsibilities

4.1 Client Responsibilities

- Please check your documents when you receive them.  You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID.  Call us if you have any questions. Ensure that all travel documents (passports, visas, etc.) are valid and up-to-date, per the supplier's terms and conditions.

- Adhere to the laws and regulations of the destination country.

- Provide accurate and complete information for bookings.

4.2 Wanderlust Escapes Responsibilities

- Provide travel services as agreed upon in the booking confirmation. We act as sales agents for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary or confirmation (“Suppliers”).  We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. You acknowledge that your travel plans may be interrupted or cancelled by the Supplier, a government entity, or other third party over which we have no control. You further acknowledge that the Supplier's own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a refund. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund.

- Offer support and assistance before, during, and after the trip.

5. Liability

- The Wanderlust Escapes acts as an intermediary between clients and travel suppliers (airlines, hotels, etc.). We are not liable for any acts or omissions of these suppliers.

- We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov,  click on "Find International travel Information” then click on "Country Information", and  fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. For destination information specific to COVID-19, we recommend visiting  IATA's COVID-tracking site in addition to the State Department site. It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. Ultimately it is your responsibility to understand and abide by all requirements and restrictions when traveling. This may include the following: health affidavit forms; health screenings prior to departure and/or upon arrival; temperature screenings prior to departure and/or upon arrival; travel reason affidavit forms; online travel authorizations; airline safety & health requirements, such as health forms, screenings, face coverings; in-country requirements, such as periodic temperature checks, quarantine, face coverings; visas. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine or deportation at your expense. 

6. We Strongly Recommend Travel Insurance

- If you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances of a pandemic, pre-existing medical conditions, and other policy exclusions. Consult the insurance carriers directly for details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to Covid-19 or any other claim under the policy.

- The Wanderlust Escapes will present insurance options that can be built into the travel package. It is the client's responsibility to either accept the provided options, or obtain appropriate travel insurance.

⁃ Denial of provided insurance options will result in acceptance of personal and financial responsibility and/or outcome.

7. Supplier Bankruptcies

If an airline or other Supplier declares bankruptcy, it is not obligated to honor your reservation made before bankruptcy or to refund tickets issued before the bankruptcy.  Travel agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines, and we are required by laws to comply with airlines' orders.

If an airline declares bankruptcy, it might continue service, limit service, or stop completely.   Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier.   Meanwhile there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.

 8. Credit Card Merchant

If we are the merchant on your credit card transaction,  bear in mind that our services consist of counseling and facilitating the sale and paying the Supplier. If a Supplier does not provide the service or ceases operations, your recourse is against the Supplier, not us.  You agree not to initiate a chargeback against us or a refund request that is not authorized by this Agreement and to pay any and all legal fees incurred by us in disputing any such claim for refund.

9. CHECK-IN 

Minimum check-in for domestic flights is 1 to1 ½ hours international flights, 2 to 3 hours. Due to heightened security measures, it is advised you allow extra time before scheduled departure. Failure to arrive within your airline's specified time could result in denied boarding.

10. PROOF OF IDENTITY 

All passengers must present accepted photo identification such as a passport or other state or government--issued photo. IMPORTANT INFORMATION FOR DOMESTIC AIR TRAVELERS: The Federal Real ID Act mandates stricter security standards for state-issued driver’s licenses and other forms of identification and prohibits Federal agencies from accepting for official purposes identification that does not meet these standards.  Beginning on May 7, 2025, every air traveler will need to present Real ID-compliant identification to be permitted to board a domestic flight; therefore, those holding a non-compliant driver’s license will need to present an acceptable alternate form of identification, such as a valid U.S. passport.  To avoid disruption to their travel plans, air travelers are strongly encouraged to consult with the Department of Homeland Security (www.dhs.gov/real-id) to determine whether their state-issued identification is Real ID-compliant and, if not, what alternate forms of identification will be accepted at the airport.

Please click here to find latest information on required documents. 

1. AIRLINE

While we make every effort to communicate traveler preferences to the airline, final decisions regarding seating, booking references, and aircraft arrangements are entirely at the discretion of the airline.

We encourage all travelers to monitor their airline bookings directly and address any seating or service concerns with the airline as early as possible prior to departure.

12. PASSPORTS AND VISAS

You must have a passport to travel to another country. International destinations may have additional requirements such as a visa that you must obtain prior to departure. If you are a non­-US citizen, different immigration requirements apply. You are responsible for contacting consulate(s) required. Without proper identification, or passport and necessary visas, you will not be permitted to depart. Call us if you need assistance with passports or visas.

You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months or more after your date of entry. Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel.

13. Errors and Omissions

The Wanderlust Escapes strives to ensure that the information provided on our website, promotional materials, and in direct communication is accurate and up-to-date. However, we cannot guarantee the completeness or accuracy of all information at all times. The Wanderlust Escapes is not responsible for any errors, inaccuracies, or omissions in descriptions, pricing, availability, or other details of the travel products and services offered. In the event of any errors or discrepancies, we reserve the right to correct them at our discretion without prior notice.

Furthermore, The Wanderlust Escapes will not be held liable for any misunderstandings, missed reservations, or inconveniences resulting from such errors and omissions. It is the responsibility of the customer to verify the details of their bookings, including travel dates, locations, and inclusions. If you encounter any discrepancies, please notify us immediately so that we can address them promptly.

14. TRAVEL CONSUMER RESTITUTION FUND (TCRF) DISCLOSURES

If you reside in California, this transaction is covered by the California Travel Consumer Restitution Fund (TCRF). Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation; P.O. Box 6001; Larkspur, CA 94977-6001; or by visiting TCRC’s website at: www.tcrcinfo.org

15. PROMOTIONAL INCENTIVES DISCLAIMERS

As part of my marketing initiatives, I may offer promotional incentives such as massage vouchers, dining credits, or discounted hotel/resort stay certificates to clients who book travel services through me. These incentives are provided as a gesture of appreciation and are not part of the actual travel booking.

Please note that hotel and resort vouchers are issued by a third-party travel promotions company with whom I am affiliated for marketing purposes only. I am not responsible for booking or managing these promotional stays. Redemption of such vouchers requires activation, which may include a fee, and all terms of use are governed by the issuing company.

I do not assume any liability for issues related to the redemption, availability, quality, or fulfillment of these promotional incentives. Clients are responsible for reviewing and complying with the terms provided by the issuing company.

16. Privacy Policy

- We are committed to protecting your privacy. Personal information collected during the booking process will be used solely for providing travel services.

- Your information will not be shared with third parties except as necessary to fulfill your booking.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at: 925-320-1091 or info@thewanderlustescapes.com

The Wanderlust Escapes | California Incorporated LLC | CST # 2071045-50 | FL ST # ST38545