FNG Travel LLC Terms and Conditions

Payment Authorization and Cardholder Agreement

Please read these Payment Authorization and Cardholder Terms carefully before submitting your payment information.
By providing your credit or debit card information, or by checking the box indicating your acceptance, you acknowledge and agree to be bound by the following Terms and Conditions. These Terms govern your authorization for payment processing conducted by an Independent Agency operating within the Avoya Travel Network (“Independent Agency”) and apply to payments made directly by you through an authorized payment portal or through an Independent Agency representative acting on your behalf.

1. Purpose and Scope

These Terms and Conditions set forth the rights and obligations of the individual providing payment authorization (“Customer”) in connection with travel purchases facilitated by an Independent Agency that is a member of the Avoya Travel Network. This Agreement applies to (a) payments processed by an Independent Agency on behalf of the Customer for any type of travel service; and (b) payments submitted directly by the Customer via a secure payment portal in connection with cruise travel or related services.

2. Definitions

• “Customer” means the individual providing payment authorization for one or more travel purchases.
• “Independent Agency” means an independently owned and operated travel business participating in the Avoya Travel Network.
• “Avoya Travel” refers to Avoya Travel, a Florida-based host travel network that provides technology, marketing, and booking systems to Independent Agencies, but is not a contracting party to any travel transaction.
• “Supplier” refers to any cruise line, tour operator, airline, hotel, or other third-party vendor that provides the travel services purchased.

3. Authorization to Charge

By providing payment details, the Customer authorizes the Independent Agency, as a duly appointed sales intermediary, to use the provided credit or debit card solely for the purpose of paying deposits, final balances, fees, or other approved travel-related charges to the relevant Supplier(s).

For transactions where the Independent Agency collects card information, such information will be securely transmitted and stored in a PCI-compliant manner for no longer than thirty (30) days, or until the charge is completed, whichever occurs first.

For payments entered directly by the Customer through a designated payment portal, the information will not be stored by the Independent Agency or Avoya Travel but will be securely transmitted to the Supplier for processing.

The Customer’s authorization extends to all approved charges associated with the booking, including but not limited to Supplier-imposed fare adjustments, taxes, fees, surcharges, or other supplemental costs disclosed by the Supplier or required by law.

4. Payment Processing and Merchant of Record

The Customer acknowledges and agrees that neither the Independent Agency nor Avoya Travel is, or shall be deemed to be, the merchant of record for any transaction. All payments are processed by the respective Supplier providing the travel services, and all charges will appear under the Supplier’s name on the Customer’s financial statement.

Neither Avoya Travel nor the Independent Agency assumes any responsibility for the Supplier’s acts, errors, or omissions, including the acceptance, decline, or cancellation of any transaction.

5. Customer Representations and Warranties

The Customer represents and warrants that:
(a) the information provided is true, complete, and accurate;
(b) the Customer is the named cardholder or is duly authorized to use the card on behalf of the named cardholder;
(c) the Customer has obtained all necessary consent from the cardholder to authorize the transaction(s); and
(d) the Customer and/or cardholder shall remain liable for any charges processed in accordance with this authorization, including charges disputed with the issuing bank that are determined to be valid.

The Customer further agrees to promptly notify the Independent Agency of any updates or changes to payment information prior to the completion of the transaction.

6. Data Security and PCI Compliance

For agent-assisted payments, the Independent Agency shall collect and transmit payment information in a manner consistent with the Payment Card Industry Data Security Standards (PCI DSS) and will not retain full card data beyond the permitted retention period noted above.

For payments entered directly through a secure payment portal, neither Avoya Travel nor the Independent Agency will store, access, or retain cardholder data. The information entered by the Customer will be securely transmitted to the Supplier for direct processing under the Supplier’s own security and privacy practices.

7. Pricing, Supplier Terms, and Adjustments

All travel pricing is subject to change until payment has been accepted and confirmed by the Supplier. The Customer acknowledges that additional terms, conditions, and cancellation or refund policies of the Supplier shall apply to the booking and payment, and those Supplier terms are incorporated herein by reference.

The Customer consents to the Supplier’s right to impose supplemental charges, including government-imposed taxes, port fees, surcharges, or price adjustments after the initial booking, and authorizes the payment method provided to be used for such additional amounts.

8. Limitation of Liability

The Independent Agency and Avoya Travel act solely as sales agents for the Supplier and do not own, control, or operate any Supplier-provided travel or transportation services.

To the fullest extent permitted by law, the Independent Agency and Avoya Travel disclaim all liability for any loss, damage, delay, injury, or expense arising from or related to acts or omissions of any Supplier, or from any cause beyond their reasonable control.

In no event shall the Independent Agency, Avoya Travel, or their respective affiliates, officers, directors, or employees be liable for any indirect, punitive, incidental, or consequential damages arising out of or in connection with this Agreement or any transaction contemplated herein.

9. Indemnification

The Customer agrees to indemnify, defend, and hold harmless the Independent Agency, Avoya Travel, and their affiliates from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to any breach of these Terms, misuse of payment information, or dispute initiated by the Customer or cardholder inconsistent with these Terms.

10. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the internal laws of the State of Florida, United States of America, without regard to conflict-of-law principles. Any legal action or proceeding arising from or relating to these Terms shall be brought exclusively in the courts located in Palm Beach County, Florida, and each party hereby consents to such jurisdiction and venue.

11. Electronic Consent

By checking the box acknowledging acceptance of these Payment Authorization and Cardholder Terms, or by submitting payment details through the designated payment form or portal, the Customer affirms that they have read, understood, and agree to be bound by all provisions of this Agreement. Such acknowledgment constitutes the legal equivalent of a handwritten signature for all purposes.