VAX-Travel Impressions Cancellation Policy

You must immediately notify your travel advisor to cancel or make changes to your vacation package. If your plans change, your right to a refund is limited and subject to the penalties and fees shown in the table below. Passengers who do not travel are subject to 100% cancellation penalties. All changes and cancellations are subject to availability, limitations, restrictions, and fees imposed by Travel Impressions (“brand fees”) and its third-party suppliers (“supplier penalties’’ assessed directly by the airline, hotel, and/or feature providers, such as excursion operators). Certain excursion operators only allow a refund if canceled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund.

If you cancel your vacation or change your travel dates, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e. nonrefundable airline tickets and fees, nonrefundable or nontransferable hotel promotions) may apply. If the number of individuals occupying a room changes, the remaining traveler(s) will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all travelers change, it is considered a new booking and cancellation fees may apply. Nonrefundable hotels incur penalties upon deposit. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. Contracted group bookings follow alternative change and cancellation policies according to the group’s contract. Many airfares and hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets.

If you cancel your reservation and rebook within 7 days, Travel Impressions brand penalties are waived. Applicable supplier penalties may apply. Additionally, Travel Protection Plus (TPP), if selected, is considered unused if there are no supplier penalties and can be moved to the new reservation without a reactivation fee. When rebooking 8 days or more after initial cancellation, normal fees apply and TPP is considered used.

Exclusive Nonstop Vacation Flights (ENVF) - Cancellation Fees

45+ days from departure $50 per person + applicable hotel/feature penalties

44-31 days from departure $125 per person + applicable hotel/feature penalties

30-0 days from departure 100% nonrefundable*

Scheduled Air Packages - Cancellation Fees

4+ days from departure $100 per person + applicable air/hotel/feature penalties

3-0 days from departure 100% nonrefundable

Land-only - Cancellation Fees

All departures: Applicable hotel/feature penalties only

Exclusive Nonstop Vacation Flights (ENVF) - Change Fees for new date or destination

45+ days from departure Applicable hotel/feature penalties

44-31 days from departure $125 per person + applicable hotel/feature penalties

30-0 days from departure 100% nonrefundable*

Complete Name Change (ENVF only)** $25 per person + applicable hotel/feature penalties

Other changes (applies to change in airfare type/flight times, duration, class of service, departure city, or change to lower-priced hotel) $50 per booking + applicable air/hotel/feature penalties

*Nonrefundable - funds cannot be used towards a new reservation if changing dates or destination.

** Spirit Airlines does not allow complete name changes 7 days or less from departure.

Scheduled Air Packages - Change Fees*

All departures Applicable air/hotel/feature penalties

Land-only - Change Fees*

All departures: Applicable hotel/feature penalties only

*Change fees apply to new travel date, destination, flight/airfare type/flight times, duration, class of service, departure city, change to lower-price hotel and complete name change when allowed by hotel/airline.

Travel Impressions’ brand change fees do not apply for hotel only or scheduled air packages. Change fees apply for Exclusive Nonstop Vacation Flights (ENVF) and ENVF packages, and supplier penalties may apply. For changes to bookings with Travel Protection Plus (TPP) where no penalties were assessed, TPP is considered unused in the first instance and can be moved to a revised reservation without a reactivation fee. For changes to bookings with Travel Protection Plus (TPP) where penalties were assessed, the penalties are covered but the TPP reactivation fee applies if you wish to have this coverage on the revised booking.

4. Cancellation Reimbursement via Travel Credit and Cash Refunds

Cancellations WITH Travel Protection Plus(TPP): If you cancel your vacation, fees will be waived, and the amount due (less the cost of the TPP premium) will be in the form of travel credit if you selected the full travel credit option, or original form of payment if you selected the cash refund option.

Cancellations WITHOUT Travel Protection Plus (TPP): If you cancel your vacation, any amount due on air-inclusive vacations will be in the form of travel credit; any refund due for land-only bookings and contracted group bookings (after applicable penalties as shown below) will be in original form of payment. All applicable cancellation penalties are deducted from travel credit.

Refund allocations in original form of payment: Refund in original form of payment is posted to the original credit card charged. If multiple cards were charged, refunds are posted in proportionate amounts to the original charges. Refunds in original form of payment are generally processed within approximately 30 days of cancellation.

Refund allocations for travel credit: Travel credits are allocated equally among all adult (18+) passengers on the original reservation. If there were children under 18 years of age on the original reservation, their travel credit(s) are allocated equally among the adult (18+) passengers. Travel credits are generally processed one-two business days after cancellation.