Amadeus River Cruises Cancellation Policy

CANCELLATION POLICY

In cases of cancellation by you, Amadeus River Cruises, LLC has the right to collect and retain, and you agree to pay the following cancellation charges, calculated either as a flat-rate amount or as a percentage of the travel price and dependent on the number of days left until the planned departure date:

Days Before Departure

Cancellations must be made in writing via email to info@amadeus-rivercruises.com. Cancellation invoices are due for payment upon receipt. All days shall be calculated pursuant to the time zone of the location where the vessel departs.

121 days and more prior to Departure Date 10% of total cruise fare per person (full deposit)

120-90 days prior to Departure Date 50% of total cruise fare per person

89-60 days prior to Departure Date 80% of total cruise fare per person

Less than 60 days prior to Departure Date 100% of total cruise fare per person

CANCELLATION, TERMINATION AND RIGHT TO REMOVE PASSENGERS BY AMADEUS RIVER CRUISES, LLC:

Amadeus reserves the right to cancel a cruise at any time, or to have a passenger removed from a vessel in the following instances:

a) Without notice, if the passenger disrupts the execution of the travel or if his/her behavior is dangerous, harassing, abusive, threatening or otherwise disruptive to others or to himself or herself, or is not in accordance with these Terms and Conditions or the Terms and Conditions of the Passenger Ticket Contract, applicable rules or regulations, or the instructions of staff or crew members. In the event of such removal, Amadeus is entitled to recover the full cruise fare and, such passenger may be left at any port or place the vessel calls without any liability of Amadeus or its representatives. Amadeus shall not be required to refund any portion of the cruise fare paid by any passenger who is removed under the terms of this paragraph, nor shall Amadeus be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by the passenger. Amadeus shall be entitled to recover from the passenger any costs or expenses incurred by Amadeus, its representatives, or the crew members in the removal of the passenger or the exercise or enforcement of this clause.

b) If, by two weeks prior to the Departure Date, the advertised minimum number of passengers has not been reached, which is 80 passengers per cruise and, in the case of shore excursions, 25 persons, or whatever other minimum number of passengers has been indicated for the cruise or service concerned, or there is otherwise insufficient reservations or demand for the cruise, excursion or service. In all such cases Amadeus shall promptly inform the passenger of the cancellation and forward to him/her its withdrawal statement. All payments received by Amadeus from a passenger for such cancelled cruise will be reimbursed promptly to such passenger. Amadeus will not reimburse the passengers for any expenditure made in expectation of the cruise taking place.

c) If, by four weeks prior to the Departure Date, there has been a material unforeseen increase in the costs of the Departure Date through no fault of Amadeus. All payments received by Amadeus from a passenger for such cancelled cruise will be reimbursed promptly to such passenger.