Gate 1 Travel Cancellation Policy

CANCELLATION:

Cancellation: Once a partial or full payment has been made, cancellations must be submitted in writing via "Cancel Reservation" located on the Contact Us page. Cancellation fees will be applied based on the date that the written cancellation is received and based on the following days prior to departure. Fees will be calculated as a percentage of the total amount received, excluding Travel Protection, previously assessed fees, and ticketed airfare. Cancellation of pre- or post hotel nights are subject to standard cancellation fees. Cancellation fees will not be less than the initial non-refundable deposit. The travel protection plan premium is non-refundable after a 10-day review period.

Cancellation Fees for all Reservations, except where specified:

Up to 91 days prior to departure: $300 per person

90 to 31 days prior to departure: 50%

30 to 2 days prior to departure: 90%

1 day or less prior to departure: 100%

Cancellation Fees for Reservations Uganda:

Up to 91 days prior to departure: $800 per person

90 to 31 days prior to departure: 50%

30 to 2 days prior to departure: 90%

1 day or less prior to departure: 100%

Cancellation Fees for Reservations Rwanda:

Up to 91 days prior to departure: $1500 per person

90 to 31 days prior to departure: 50%

30 to 2 days prior to departure: 90%

1 day or less prior to departure: 100%

Cancellation Fees for Reservations Armenia, Australia**, Discovery Brazil, Georgia, New Zealand, Norway cruises:

Up to 91 days prior to departure: $500 per person

90 to 61 days prior to departure: 40%

60 to 31 days prior to departure: 70%

30 days or less prior to departure: 100%

Cancellation Fees for Reservations with cruises in Antarctica, Canada, Greenland, Galapagos, India, and USA:

Up to 121 days prior to departure: $500 per person

120 to 61 days prior to departure: 50%

60 to 31 days prior to departure: 75%

30 days or less prior to departure: 100%

** Independent South Pacific packages only require $300 per person deposit.

Cancellation of Airline Tickets: Once airfare is paid in full, either at time of booking for Instant Purchase Airfare or at time of full payment for Gate 1 Airfare, airline tickets will be issued. Issued tickets are subject to airline assessed cancellation and change fees and any non-refundable government taxes. If a cancellation is a result of a tour suspension or Cancel for Any Reason waiver benefit, issued ticket value will be converted into a Future Air Credit which can be used to book the same airline with a Gate 1 tour. Deadlines to rebook and complete travel vary by airline and may be as early as 12 months from when the ticket was originally issued (not the date of travel). Some non-refundable airline tickets may retain value toward new tickets, less airline-assessed fees, while others will forfeit all value. Future Air Credits may also be subject to additional airline rules including limited travel periods and eligible destinations.

Special Events & Products: Cancellation penalties may differ for special events and custom groups and will be advised at time of booking on your invoice.