AmaWaterways Cancellation Policy

Cancellation Charges: In the unfortunate event a participant must cancel travel, notice must be made to AmaWaterways during standard business hours or via email to Res@amawaterways.com, which must include writing stating clearly and correctly each guest’s name, ship name, start and end date of travel services and a brief statement of the reason for cancellation. Other forms of notice are not sufficient. Cancellation penalties are determined based on the date AmaWaterways receives the cancellation notice. Any discrepancies between the funds paid and the applicable cancellation penalties will be the sole responsibility of the guest or their booking agent. Cancellations received within 24 hours of vacation start date will be deemed as trip interruption, cannot be cancelled and are 100% non-refundable. The effective date of the cancellation is the date AmaWaterways receives cancellation notice. 

A change in sailing date, name changes, the substitution of a participant or a reduction in the number of guests in a stateroom are treated as a cancellation in that all applicable cancellation charges apply. A reduction in occupancy is subject to a single supplement charge. A change to a lower stateroom category within 90 days of departure will incur applicable cancellation charges. Cancellation charges for bookings within charter and part-charter agreements are as per the charter contract. All other cancellation charges are per person, based on the cancellation date, as seen in the chart below. You acknowledge that your cancellation will cause us and the Carrier difficulty in selling a replacement cruise or cruise and land reservation and thus the cancellation fees described below apply regardless of whether your cruise or cruise and land reservation is resold. You agree that any losses sustained by us and/or the Carrier in the event of cancellation would be very difficult or impossible to quantify, and the cancellation fees are fair and reasonable as liquidated damages.

It may be possible for the Passenger to claim these cancellation charges from his/her travel insurance provider, subject to any applicable deductibles. It is the Passenger’s responsibility to make such a claim under the terms of his/her insurance policy. Neither the Carrier nor the Company have any liability under the travel insurance policy in the event of cancellation.

Full Terms & Conditions for AmaWaterways, includes cancellation policy can be found at the following link: AmaWaterways Terms & Conditions