Exodus Travels Cancellation Policy
Updated on: Apr 23, 2026
5. If you cancel your vacation
5.1. You, or any member of your booking, may cancel your travel arrangements at any time. Written notification from the Lead Name or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exceptions below):
Period before departure in which you notify us | Cancellation charge |
From the date your Booking Confirmation is issued up to, and including, 90 days prior to the departure date specified on the Booking Confirmation. | Loss of deposit. Alternatively, the deposit can be transferred to a new booking which must be made within 3 months of the date the original booking was cancelled for travel departing within 12 months of the new booking date. If a new booking is not made within this period then the deposit will be forfeited. Any remaining balance will be refunded excluding any non-refundable costs. |
89 to 52 days (inclusive) prior to the departure date specified on the Booking Confirmation. | 50% of the total vacation cost. Any remaining balance will be refunded excluding any non-refundable costs. |
51 to 31 days (inclusive) prior to the departure date specified on the Booking Confirmation. | 75% of the total vacation cost. Any remaining balance will be refunded excluding any non-refundable costs. |
30 days or less prior to the departure date specified on the Booking Confirmation, or after the booking has started. | 100% of the total vacation cost. |
5.2. Certain tours may involve different cancellation charges. Details of any such applicable charges will be provided during the booking process.
5.3. For polar tours, the following cancellation charges will be made:
Cancellation period (before departure) | Cancellation Fee (per person) |
Outside of 180 days | No fee if cancelled within 15 days of the date that the booking was made. US$1,250 cancellation fee if cancelled 16 days or more after the date that the booking was made |
179 to 120 days prior to departure | Loss of deposit. |
119 to 90 days prior to departure | 50% of the total vacation cost. |
89 to 60 days prior to departure | 75% of the total vacation cost. |
59 to 0 days prior to departure | 100% of the total vacation cost. |
5.4. Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Certain travel arrangements may be subject to higher cancellation charges up to 100% of that part of the travel arrangements from the moment the booking is confirmed.
6. If you change your booking
6.1. If, after our Booking Confirmation has been issued, you wish to change the date of departure of your booking, then this shall be treated as a cancellation and the cancellation terms in Section 5 shall apply.
6.2. If, after our Booking Confirmation has been issued, you wish to change travel arrangements, for example your accommodation (but not travel dates), we will do our utmost to make these changes, but it may not always be possible. Any request for changes must be in writing from you or your travel agent. Our fee for any change will be US $60, plus any further cost we incur in making this alteration (including those charged by third party travel suppliers who provide the component parts of your booking). These costs are likely to increase the closer to the departure date the changes are made so contact us as soon as possible. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the travel arrangements.
6.3. A booking can be transferred to another person, who satisfies all the conditions that apply to the booking, by giving us notice in writing at least 7 days before departure provided that the new Participant accepts the transfer and these Terms and Conditions. Both you and the new Participant are responsible for paying all costs we incur in making the transfer in addition to making the payment to Exodus of US $60. Certain airlines and other transportation providers treat changes as a cancellation and charge accordingly, up to 100% of the cost of that service. Where applicable these charges will be passed on to you.
7. If we cancel your booking
7.1. Exodus reserves the right to cancel a tour before departure for any reason whatsoever, including too few participants, logistical problems, a Force Majeure Event (as defined in Section 9.1), or any other circumstances that may make operation of the tour inadvisable. All payments received will be promptly refunded, and this refund will be the limit of Exodus’ liability without any further obligation on Exodus’ part. Exodus is not responsible for any expenses incurred by you or any in preparing for your vacation, including non-refundable or penalty-carrying airline tickets, special clothing, visa or passport fees, or other trip-related expenses.
Your Advisor
Kathryn Moutray
Traveling JetSetter | Mediterranean Travel
FL SOT: ST15578
kathryn@travelingjetsetter.com
314-833-0425