Holland America Line Cancellation Policy

Holland America Line Cruise Contract

CANCELLATION BY YOU, REFUND, RECOMMENDATION FOR TRAVEL INSURANCE/PROTECTION AND YOUR TRAVEL ADVISOR

You are required to pay a cancellation fee (including 3rd and 4th berths) if You cancel Your Cruise, Cruisetour. Cancellation fees are based on the fare paid, excluding transfers, surcharges, shore & land excursions and most pre-purchased gift(s) and/or special service(s). You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to the method of payment You used at the time of booking or Your travel advisor and You must receive Your refund directly from these sources. You may cancel by telephone or electronic device via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date You communicated such cancellation.

Since a cancellation likely means a diminished opportunity to sell space on other cruises and Cruisetour, the cancellation fees in the schedules below apply regardless of whether Your space is resold. You hereby agree that losses sustained by us in the event of Your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellation policy represent a fair and reasonable assessment of the Carrier’s potential loss as liquidated damages. The amount of cancellation fee varies based on length of sailing for the Cruise and Cruisetour and timing of cancellation for cruise and Cruisetour, as illustrated in the schedules below.

Your entire booking including Cruise Charges, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages, excluding Government Taxes and Fees, is subject to the same cancellation policy. Government Taxes and Fees will be refunded for any cancellation, including where it is stated that no refund is available.

If you booked any travel arrangements through other operators, you will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, other tour and ground operators, and other hotel properties.

Refund schedule for guests with bookings made in US$, CA$, or AU$:

VOYAGES 25 NIGHTS OR LONGER, PLUS GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE:

Cancellations through 120 days commencing travel: 100% refund of Cruise Charges;

119-113 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

112-76 days before commencing travel: 50% refund of Cruise Charges;

75 days or less before commencing travel: No refund available

ALL OTHER VOYAGES 5 NIGHTS OR LONGER:

Cancellations through 90 days before commencing travel: 100% refund of Cruise Charges;

89-83 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

82-46 days before commencing travel: 50% refund of Cruise Charges;

45 days or less before commencing travel: No refund available

VOYAGES UP TO 4 NIGHTS:

Cancellations through 75 days before commencing travel: 100% refund of Cruise Charges;

74-68 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

67-31 days before commencing travel: 50% refund of Cruise Charges;

30 days or less before commencing travel: No refund available.

SAILING DEPARTURES JUNE 2024 OR LATER:

Cancellations through 120 days commencing travel: 100% refund of Cruise Charges;

119-91 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

90-76 days before commencing travel: 40% refund of Cruise Charges;

75 days or less before commencing travel: No refund available.

ALL OTHER VOYAGES 6 NIGHTS OR LONGER:

Cancellations through 90 days before commencing travel: 100% refund of Cruise Charges;

89-76 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

75-61 days before commencing travel: 50% refund of Cruise Charges;

60-31 days before commencing travel: 25% refund of Cruise Charges;

30 days or less before commencing travel: No refund available.

VOYAGES UP TO 5 NIGHTS:

Cancellations through 75 days before commencing travel: 100% refund of Cruise Charges;

74-57 days before commencing travel: 100% refund, less required deposit amount;

56-29 days before commencing travel: 50% refund of Cruise Charges;

28-16 days before commencing travel: 25% refund of Cruise Charges;

15 days or less before commencing travel: No refund available.

Cruise Charges do not include Government Taxes and Fees, which are not subject to any cancellation fee.

In the event of a conflict between this Cruise Contract and the Carrier’s Standard Policy for Cancellations, Refunds & Final Payment, and as described on the Carrier’s website (external link: https://www.hollandamerica.com/en/us/legal-privacy/cancellation-policy-US-default), the description of such policies on the website controls.

CANCELLATION POLICY EXCEPTION(S):

If You have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if You cancel Your booking.

If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise Charges if You cancel Your booking.

Shore Excursion Cancellation Policy: For complete details on the terms and conditions governing Shore Excursions, please review the Shore Excursions section of the Holland America Line website (external link: https://www.hollandamerica.com/en/us/shore-excursions).

Guest understands and accepts that Carrier may prohibit Guest from going ashore in any port of call and/or limit Guest to going ashore to only specific activities sponsored by or shore excursions sold by Carrier in its sole discretion for public health-related reasons.

Name changes require the prior approval of Carrier and may not always be possible. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Travel Insurance/Protection: Carrier strongly recommends that You obtain Your own insurance and/or travel protection against loss or damage to baggage and personal effects, trip cancellation and emergency evacuations, accidental death or injury, and illness and medical expenses sustained or incurred in connection with Your Cruise, Cruisetour and/or Land Trip(s).

Regardless if you have purchased a sponsored cancellation protection plan or independent insurance, You must notify Carrier or the Insurer of any cancellation as soon as possible and in accordance with all applicable requirements. Refunds or credits available under the Standard Cancellation Protection, the Platinum Cancellation Protection Plan, or trip interruption claims under the Platinum Cancellation Protection Plan are subject to the terms of said program(s) and must be claimed through the process described in the program documents. If You purchased Your air tickets through Carrier, all airline tickets are the property of Carrier and must be returned to and are refundable only to Carrier.

Travel Advisor: Your travel advisor is Your agent and acts for You in making the arrangements for Your Cruise, Cruisetour, Land Trip(s), and any related travel, lodging, shore excursions, and tours. Carrier is not responsible for any representation or conduct of Your travel advisor, including but not limited to, any failure to remit Your deposit or other monies to Carrier, for which You shall at all times remain liable to Carrier, or any failure to remit a refund from Carrier to You. You acknowledge that Your travel advisor acts solely as Your agent, and not as agent for Carrier, and is deemed as Your agent. Further, receipt by Your travel advisor of this Cruise Contract or any other communications, notices or information from Carrier shall constitute receipt of such materials by You. You agree Carrier is not responsible for the financial condition or integrity of any such travel advisor. In the event that Your travel advisor fails to remit to Carrier any monies paid by You to the advisor, You remain liable for the monies due Carrier, regardless of whether Carrier demands payment. No refund, payment, compensation or credit of any kind will be provided by Carrier, should You or Your travel advisor have to cancel Your Cruise, unless You have purchased the Standard Cancellation Protection or the Platinum Cancellation Protection Plan, meet the eligibility criteria, and make a claim through the process described in Your program documents.