Collette Cancellation Policy

Cancellations of confirmed bookings and transfers to new travel dates both result in penalties and fees assessed by travel suppliers. If you need to transfer or cancel for any reason prior to tour departure, the following cancellation fees will be assessed on your land or cruise product. Air is 100% nonrefundable once paid in full. If canceled prior to being paid in full, the following cancellation fees will also apply to air. 

• More than 90 days prior to departure: a nonrefundable deposit will be retained.
• 90 - 16 days prior to departure: 40% of land or cruise price 
• 15 - 1 day prior to departure: 75% of land or cruise price
• Day of departure and after: 100% of land or cruise price

Ocean Cruises:

• More than 90 days prior to departure, a nonrefundable deposit will be retained.
• 90 - 61 days prior to departure: 40% of land or cruise price
• 60 - 31 days prior to departure: 60% of land or cruise price
• 30 - 0 days prior to departure: 100% of land or cruise price

River Cruises:

• More than 90 days prior to departure, a nonrefundable deposit will be retained.
• 90 - 61 days prior to departure: 50% of land or cruise price
• 60 - 31 days prior to departure: 85% of land or cruise price
• 30 - 0 days prior to departure: 100% of land or cruise price

Galapagos & Antarctica:

• More than 120 days prior to departure: nonrefundable deposits will be retained.
• 120 - 90 days prior to departure: 60% of land or cruise price
• 89 - 0 days prior to departure: 100% of land or cruise price

*Instant Purchase air and its associated taxes, fees and surcharges are 100% nonrefundable at time of reservation.

Upon cancellation of transportation or travel services where you, the customer, are not at fault and have not canceled in violation of the terms and conditions above, you will be refunded 100%.