AmaWaterways 🌟 Cancellation Policy

Deposit and Final Payment: To confirm a river cruise or river cruise and land reservation, we require a deposit of $400 per person for Europe, Colombia and Asia, $1,200 per person for Egypt and $2,400 per person for Africa itineraries on or before the deposit due date indicated on the confirmation. For transoceanic airline fares reserved through AmaWaterways, a non-refundable deposit of $350 per person for Economy and Premium Economy class or $600 per person for Business/First class tickets is required to issue ticket(s) within 24 hours for the flight schedule offered and accepted. Upon receipt of deposit, air will be ticketed, at which time deposits will be nonrefundable. Any air schedules and ticketing relating to AmaWaterways air promotions will be provided 75 - 90 days before the travel start date or once full payment is received for the river cruise and promotional air price (if any). Any itineraries that include intra-air flights require a non-refundable deposit (also applies to combination cruises) and will be advised at time of booking. Bangkok land package requires a nonrefundable deposit of $200 per person. The Rwanda extension requires an additional non-refundable deposit of $1,500 per person for the Mountain Gorilla permit and $100 per person for the Golden Monkey permit. Hotel Extra Nights require a non-refundable deposit of $50 per stateroom at the time of request of the hotel availability. The Concierge Golf Program requires an additional non-refundable deposit of $700 per person. Other custom arrangements may also require non-refundable deposits and will be advised at the time of booking. Final payment is required no later than 90 days before the start date of travel, based on the commencement of all services purchased through AmaWaterways. Failure to provide full payment by this deadline may result in the cancellation of all booked services. For group reservations, payments may be reallocated among group bookings to ensure the balance and reflect payment in full. Should that occur, all penalties would be assessed for the components booked as per the AmaWaterways cancellation timeline listed below, regardless of any reinstatement requests of services received after the cancellation is processed. Please note, any prior confirmations of land packages or airline schedules would no longer be valid in the event a reinstatement is requested and all availability for cruise, land and air would be subject to change based on availability at time of re-booking and is subject to current market pricing at such time. Cruise Protection Plan would be non-refundable in the event of cancellation and would need to be repurchased entirely on the reinstated reservation.

Cancellation Charges: In the unfortunate event a participant must cancel travel, notice must be made to AmaWaterways during standard business hours or via email to Res@amawaterways.com, which must include writing stating clearly and correctly each guest’s name, ship name, start and end date of travel services and a brief statement of the reason for cancellation. Other forms of notice are not sufficient. Cancellation penalties are determined based on the date AmaWaterways receives the cancellation notice. Any discrepancies between the funds paid and the applicable cancellation penalties will be the sole responsibility of the guest or their booking agent. Cancellations received within 24 hours of vacation start date will be deemed as trip interruption, cannot be cancelled and are 100% non-refundable. The effective date of the cancellation is the date AmaWaterways receives cancellation notice. A change in sailing date, name changes, the substitution of a participant or a reduction in the number of guests in a stateroom are treated as a cancellation in that all applicable cancellation charges apply. A reduction in occupancy is subject to a single supplement charge. A change to a lower stateroom category within 90 days of departure will incur applicable cancellation charges. Cancellation charges for bookings within charter and part-charter agreements are as per the charter contract. All other cancellation charges are per person, based on the cancellation date, as seen in the chart below. You acknowledge that your cancellation will cause us and the Carrier difficulty in selling a replacement cruise or cruise and land reservation and thus the cancellation fees described below apply regardless of whether your cruise or cruise and land reservation is resold. You agree that any losses sustained by us and/or the Carrier in the event of cancellation would be very difficult or impossible to quantify, and the cancellation fees are fair and reasonable as liquidated damages.

Additional cancellation penalties for special programs may be assessed in addition to the above; please see “Deposit and Final Payment” for more information. Cruise Protection Plan and Travel Waiver Plus premiums are non-refundable once purchased. Please note the above penalties are provided on a per person basis. *Airline cancellation charges imposed upon receipt of full payment of either airfare and/or river cruise relating to AmaWaterways air promotions, and if airline tickets have been issued. Certain international airline tickets, including published air tickets, may be 100% non-refundable and details will be advised at the time of booking. All intra-Europe, intra-Colombia, intra-Asia, intra-Africa and intra-Egypt flights, as well as Amman-Cairo and Cairo-Tel Aviv flights are non-refundable at the time of purchase. Except as otherwise provided in your Passenger Ticket Contract, after travel begins, there is no refund for unused services, or unused portions of cruise, land packages or airfare.