Holland America Line Cancellation Policy

Refund schedule for guests with bookings made in US$, CA$, or AU$:

VOYAGES 25 NIGHTS OR LONGER, PLUS GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE:

Cancellations through 120 days commencing travel: 100% refund of Cruise Charges;

119-113 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

112-76 days before commencing travel: 50% refund of Cruise Charges;

75 days or less before commencing travel: No refund available

ALL OTHER VOYAGES 5 NIGHTS OR LONGER:

Cancellations through 90 days before commencing travel: 100% refund of Cruise Charges;

89-83 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

82-46 days before commencing travel: 50% refund of Cruise Charges;

45 days or less before commencing travel: No refund available

VOYAGES UP TO 4 NIGHTS:

Cancellations through 75 days before commencing travel: 100% refund of Cruise Charges;

74-68 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

67-31 days before commencing travel: 50% refund of Cruise Charges;

30 days or less before commencing travel: No refund available.

BOOKINGS OPENED ON NOVEMBER 9, 2023, OR EARLIER:

GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE; ALASKA ARCTIC CIRCLE SOLSTICE; AUSTRALIA CIRCUMNAVIGATION AND ANY SEGMENT OF AN AUSTRALIA CIRCUMNAVIGATION; 25 DAY CANADA, NEW ENGLAND, GREENLAND & ICELAND; CORAL TRIANGLE; HAWAII, TAHITI & MARQUESAS; MAJESTIC JAPAN; TALES OF THE SOUTH PACIFIC; AMAZON EXPLORER; 30+ DAY TRANSATLANTIC VOYAGES AND ANY SEGMENT OF A 30+ DAY TRANSATLANTIC:

SAILING DEPARTURES JUNE 2024 OR LATER:

Cancellations through 120 days commencing travel: 100% refund of Cruise Charges;

119-91 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

90-76 days before commencing travel: 40% refund of Cruise Charges;

75 days or less before commencing travel: No refund available.

ALL OTHER VOYAGES 6 NIGHTS OR LONGER:

Cancellations through 90 days before commencing travel: 100% refund of Cruise Charges;

89-76 days before commencing travel: 100% refund of Cruise Charges, less required deposit amount;

75-61 days before commencing travel: 50% refund of Cruise Charges;

60-31 days before commencing travel: 25% refund of Cruise Charges;

30 days or less before commencing travel: No refund available.

VOYAGES UP TO 5 NIGHTS:

Cancellations through 75 days before commencing travel: 100% refund of Cruise Charges;

74-57 days before commencing travel: 100% refund, less required deposit amount;

56-29 days before commencing travel: 50% refund of Cruise Charges;

28-16 days before commencing travel: 25% refund of Cruise Charges;

15 days or less before commencing travel: No refund available.

Cruise Charges do not include Government Taxes and Fees, which are not subject to any cancellation fee.

In the event of a conflict between this Cruise Contract and the Carrier’s Standard Policy for Cancellations, Refunds & Final Payment, and as described on the Carrier’s website (external link: https://www.hollandamerica.com/en/us/legal-privacy/cancellation-policy-US-default), the description of such policies on the website controls.

CANCELLATION POLICY EXCEPTION(S):

If You have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if You cancel Your booking.

If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise Charges if You cancel Your booking.

Shore Excursion Cancellation Policy: For complete details on the terms and conditions governing Shore Excursions, please review the Shore Excursions section of the Holland America Line website (external link: https://www.hollandamerica.com/en/us/shore-excursions).