Nexion Canada Terms and Conditions

Lisa Colleen Carter and Intralingo Travel of Nexion Canada ULC General Travel and Tour Terms and Conditions

Lisa Colleen Carter and Intralingo Travel of Nexion Canada ULC act solely as agents for the supplier(s) whose service(s) are being arranged for the client and we are responsible for supplying services, travel accommodations and tour included features as described in our materials. We do not assume responsibility for any claims, losses, damages, costs, expenses, delays or loss of enjoyment to you or your travelling companions or group members, resulting from:

• The acts or omissions of anyone other than us or our employees acting properly on your behalf
• No employee, agent or representative of ours has the authority to modify, waive or alter any provision of this Notice
• We are not responsible for any injuries, damages or losses caused in conjunction with, or as a result of, any terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions or conditions outside our control
• Financial default of out-of-province, non TICO suppliers. We strongly recommend travel insurance to cover this liability.

Unless otherwise stated, all deposits and final paid are non-refundable. In the event that the tour program is cancelled, Lisa Colleen Carter and Intralingo Travel of Nexion Canada ULC will do all possible to effect full or partial refunds. Refunds and / or credits for future travel, may be available to the client based on the date that the cancellation is received in writing in our office and as received back from the supplier(s). Lisa Colleen Carter and Intralingo Travel of Nexion Canada ULC does not guarantee refund of any amount paid to our suppliers in good faith for the contracting of services on behalf of the client.

Funds received are held expressly for use in contracting travel arrangements for the client as governed by the Travel Industry act in Ontario. Lisa Colleen Carter and Intralingo Travel of Nexion Canada ULC. hereby confirms that it is duly licensed to operate as a travel management company under TICO license number 1549342 and carries both consumer Liability and Errors and Omissions insurance. Lisa Colleen Carter and Intralingo Travel operates travel programs under the licensing of the travel agency.

As a TICO registrant, travel services are protected by the Ontario Travel Industry Compensation Fund. Please note: This Fund only provides reimbursement for travel services that are not provided due to the bankruptcy or insolvency of an Ontario-registered travel agency or an end-supplier airline or cruise line. The Compensation Fund does not provide coverage for the bankruptcy or insolvency of out-of-province suppliers, including Casa Ana and Kirsten Donaghey. We strongly recommend the purchase of travel insurance to protect your investment. 

Living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada. Information on “relevant laws and customs and documentation” is contained in the supplier(s) brochure(s), or can be obtained through the tourist offices, consulates, etc. of the applicable destination. We can only provide information available to our offices through our manuals or automated services.

When travelling outside of Canada, a valid Passport is essential as proof of citizenship. Most countries require specific passport validity of six (6) months beyond the last date of travel. We will make every effort to provide you with information on VISAS and immunization requirements. It is the client’s responsibility to ensure that all necessary documentation is obtained prior to your departure from Canada. Lisa Colleen Carter and Intralingo Travel of Nexion Canada ULC cannot be held responsible for improper or incomplete documentation required to enter another country. Your passport should be in pristine condition. If in doubt, please check with your local passport office. 

Lisa Colleen Carter and Intralingo Travel of Nexion Canada ULC will assist any client in obtaining information regarding necessary visas for entry into countries that require these. We do not guarantee that a visa will be granted. We will also provide information on travel clinics that specialize in immunization where required for your travel. 

Many of the problems for which we cannot be responsible can be covered by insurance. We strongly recommend that you obtain appropriate insurance coverage to protect your entire travel period. Unless payment for, or acknowledgement of, supplemental travel insurance is indicated on your invoice or within your travel documentation, it is understood that supplemental insurance has been offered and declined by the client including, but not limited to, travel cancellation and medical insurance. Lisa Colleen Carter and Intralingo Travel often use out-of-province suppliers and travel insurance will protect your investment in the event of insolvency.

Through your payment to us for these travel services, you are acknowledging your acceptance of our terms set forth in this Notice. Lisa Colleen Carter and Intralingo Travel of Nexion Canada ULC, hereby advise that, in the event it becomes necessary or advisable for the comfort or well being of the passengers, or for any reason whatsoever to alter the itinerary or arrangements, such alteration(s) may be made without penalty to the operator(s). Additional expenses, if any, shall be borne by the client. Conversely, a refund will be made to the client, if any saving is (are) affected thereby.

This contract permits specific price increases however no price increases are permitted after the customer has paid in full unless as a direct result of government tax increases. If any price increase received is more than 7% (except for increases resulting from an increase in retail sales tax or federal Goods and Services Tax, the customer has the right to cancel the contract and obtain a full refund. The right is reserved to withdraw any or all programs, should conditions warrant, and also to decline or retain any passenger(s) as members of the program. In such instances, full equitable amount(s) will be refunded.

It must also be understood that the health care standards, facilities and services provided may be different or inadequate for treatment of certain health conditions. Furthermore, no representation or warranties will be made regarding special accommodation or handicap accessibility on any program. We reserve the right to accept or decline any applicant whose health or actions impede the operation, welfare or enjoyment of the trip for our fellow travellers.

It is the sole responsibility of the applicant to take care of their own luggage at airports, hotels and where required.