Norwegian Cruise Line recommends for all guests to follow, and where possible, sign up for notifications from their local government on international travel regulations that
may prevent, restrict or require additional documentation when travelling to another country for embarkation or during their cruise. All cancellation requests received by
Norwegian are subject to terms and conditions, restrictions may apply.
For general questions please contact your travel professional or call 1-800-327-7030 for assistance.
Accessibility Assistance:
Guests requiring special accommodations must fill out the Guest Special Needs Request Form as soon as possible. The information provided on the form helps us
understand your disability and/or special needs requirements to adapt and personalize your cruise. Please complete and submit the Guest Special Needs Request Form here
https://ncl.secure.force.com/AccessDeskForm/. To learn more about accessible cruising with Norwegian Cruise Line, please visit www.ncl.com/about/accessible-cruising.
NorwegianCare Travel Protection:
Please refer to www.ncl.com/about/cancellation-fee-schedule for our Payment and Cancellation policy. Norwegian Cruise Line highly recommends that every guest
purchase some form of travel protection. For your convenience, we offer an optional NorwegianCare Travel Protection, however similar plans are available through other
sources. To review the state-specific (based on your state of residence) terms, conditions, and exclusions with NorwegianCare visit NorwegianCare Travel Protection Plan.
For questions regarding your NorwegianCare Travel Protection, please call 1-800-722-5672.
Dietary Requirements:
Guest with food allergies and/or specific dietary needs requiring special accommodations must fill out the Guest Special Needs Request Form as possible, but no later than
45 days prior to your sailing to accommodate. Please note that requests submitted within 45 days of sailing cannot be guaranteed and some restrictions may apply.
Please complete and submit the Guest Special Needs Request Form here: https://ncl.secure.force.com/AccessDeskForm/.
To learn more about accessible cruising with Norwegian Cruise Line, please visit www.ncl.com/about/accessible-cruising.
Documentation:
All guests must provide Norwegian Cruise Line with their full legal names, EXACTLY as they appear on their travel documents by the final payment date, to avoid denial of
boarding. All guests require proof of citizenship. A valid passport is recommended for all cruises and is a requirement for most sailings. In addition to your passport, a visa
may be required. Visa requirements vary by country and are subject to change. For the appropriate requirements based on your itinerary and nationality, please contact your
travel professional, local immigration office or visit www.ncl.com/freestyle-cruise/cruise-travel-documents. It is the guest's responsibility to obtain required visas and
other documentation prior to sailing, including vaccinations for infectious diseases. Failure to arrive with proper documentation could result in denied boarding, and no
further compensation will be offered.
Final Boarding Time Policy:
Please be advised that on embarkation day, all guests must be onboard the ship no later than two (2) hours prior to the departure time noted on their cruise documents or
they will not be permitted to sail. Additional information for booked guests is available on www.ncl.com.
Cruisetours:
Guests who have booked a pre or post cruise Cruisetour, and who are traveling with another reservation, must verify that all applicable reservations are booked on the same
cruise and Cruisetour where necessary. Cruisetour hotel reservations are not guaranteed to be assigned at the same property for multiple reservations traveling together
and are subject to change. To advise us you are travelling with multiple reservations, please contact Norwegian Cruise Line or your travel professional directly.
Ground Transportation:
Ground Transportation is available for purchase on all Air/Sea and Cruise-only reservations; transportation request for cruise-only guest will require guest's independent air
information to be given to Norwegian Cruise Line and be within the recommended flight arrival and departure times for your cruise. Ground Transportation is subject to
standard cancellation policy. To make arrangements, please contact Norwegian Cruise Line at 800-327-7030.
Infant Policy:
An infant is a child who is UNDER the age of two at the time of sailing. Infants sailing onboard a Norwegian vessel must be at least:
· Infants must be at least 6 months of age on the day of boarding.
· Infants must be at least 12 months of age on the day of boarding if the cruise has 3 or more consecutive full days at sea where the ship is not calling in a port of call.
Online Check-In:
Guests are requested to complete their Online Check-In form at www.ncl.com at least 21 days and up to 3 days prior to your vacation start date. Guests who have not
completed their online Check-In forms at 3 days prior to their vacation start date are required to complete the Check-In process at the pier at least 2 hours prior to the
departure time noted on their cruise documents.
Pregnancy Policy:
Norwegian Cruise Line will not accept any Guests who will have entered their 24th week of pregnancy at the time their travel concludes with Norwegian Cruise Line. We do
not represent that travel is safe during any point in the pregnancy of a Guest. Advice should be sought from your medical practitioner prior to embarkation. The period
specified above represents our minimum requirement. Some countries place limitations on the entry of non-national pregnant women. Check with the relevant embassy or
consulate before you travel to confirm any further limitation. Norwegian Cruise Line will not be responsible or liable for any complications of pregnancy which arise or occur
during the cruise. To learn more about accessible cruising with Norwegian Cruise Line, please visit www.ncl.com/about/accessible-cruising.
Service Charges:
A service charge per person, per day can either be pre-paid with the reservation, or automatically charged to your shipboard account once onboard. There is no charge for
children under the age of three. Staff members including complimentary restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a
combination of salary and incentive programs that your service charge supports. If you have received excellent service from any of our crew members and feel so inclined to
recognize them further, it would be most appreciated by our hardworking crew. If you have any concerns about the service you receive during your cruise, please let our
onboard Guest Services Desk staff know right away, so we can address any issues in a timely manner. In the unlikely event that we cannot resolve your issue, you can have
the service charge adjusted or removed at your discretion. Norwegian Cruise Line reserves the right to modify the service charge costs at its discretion.
Shore Excursions:
Guests are encouraged to book their Shore Excursions through Norwegian Cruise Line for the widest selection of tours along with some important added benefits – safe and
reliable tour operators, easy pick-up and drop-off at the pier. For complete tour descriptions and to pre-purchase, please visit www.ncl.com/excursions or call
866.625.1167, Monday - Friday 9 am - 9 pm or Saturday and Sunday 10 am - 6:30 pm EST.
Terms & Conditions:
Please refer to the applicable Norwegian Cruise Line brochure or www.ncl.com/about/terms-and-conditions for additional terms and conditions that apply to your
booking including the legally binding Guest Ticket Contract.
TSA Requirements:
TSA requirements mandate that for all guests who have purchased air, Norwegian Cruise Line must provide TSA with Full Name (as it appears on your passport)
that includes middle name if applicable, Date of Birth and Gender. Without this information you can be denied boarding the aircraft.
Domestic Airline Travel ID Requirements for U.S. Citizens:
Beginning May 7, 2025, every air traveler 18 years of age and older will need a REAL ID-compliant driver's license, state-issued enhanced driver's license, or another
acceptable form of ID to fly within the United States. REAL IDs are marked by a star on the top of the card. Between now and the effective date of the new regulations, we
encourage all travelers to check their IDs and obtain a REAL ID if they don't already have one. To obtain a REAL ID requires documentation beyond what is required for most
standard drivers' licenses. Prepare to collect and present several documents to DMV officials that prove residency and identification.
Guests should take this into consideration when planning travels for their cruise.
To find out if your state is in compliance, please click here.
To learn more about REAL ID, please click here.
For more information, including other acceptable forms of identification, please click here.