Pre Travel Coverage:
Part A – Pre-Departure Penalty Waiver provided by Apple Vacations and other Non-Insurance Services provided by Generali Global Assistance's designated provider
Cancellation for Any Reason Waiver: You may cancel your vacation for ANY reason prior to departure and receive a full refund in the form of a travel credit for your vacation, including, non-refundable airfares booked through Apple Vacations. Non-refundable hotel rates are not included.
Travel Credit Program
With this plan you've elected to receive 100% of your refund in Apple Vacations travel credits less the non-refundable Travel Protection Plus payment. Apple Vacations travel credits may be used like cash when purchasing an Apple Vacation, are valid for travel commencing within 395 days of original departure date, are non-refundable and non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash.
The protection provided by Part A is not transferable or refundable.
Price Guarantee (provided by Apple Vacations): Guarantees the lowest price on the vacation booking! If the price of the hotel on your Apple Vacation drops after booking the reservation, just let us know and we'll adjust the reservation to the lower price.
• Scheduled Air and Hotel-Only Vacations: Price Guarantee applies on the hotel portion of the vacation.
• Exclusive Nonstop Vacation Flight Vacations: Price Guarantee applies on the air and hotel portion of the vacation.
Price Guarantee not available on groups booked through our group department.
The price guarantee applies to Africa, Asia, Australia, Caribbean, Central America, Europe, Hawaii, Mexico, South America and South Pacific vacations. The price adjustment must be made to the reservation while the lower Apple Vacations rate is available in the system. If the price does decrease on your Apple Vacation, please contact your travel agent or Apple Vacations at 1-800-517-2000.
No Change Fees (provided by Apple Vacations): Need to make a change? Any Apple Vacations fees for the FIRST instance are automatically waived with no charge or reactivation.
If you need to revise any portion of your vacation prior to departure date that has supplier-imposed fees such as airline and hotel revision penalties, reactivation is required for continued coverage on the booking.
Any additional fees incurred from changes made to your vacation after the FIRST revision are not waived.
IMPORTANT NOTE: If the traveler chooses to decline repurchasing the Travel Protection Plus after a supplier-imposed fee is waived, the travelers will be subject to any subsequent fees for any further revisions or cancellations and will lose all of the benefits available with the Travel Protection Plus. To repurchase Travel Protection Plus at the reduced rate, contact your travel agent or Apple Vacations at 1-800-517-2000.
Hurricane Travel Credit (provided by Apple Vacations): The Hurricane Travel Credit applies for vacations departing June through November. While in destination, if your Apple Vacations trip is disrupted for 24 hours or more due to a Category One or greater hurricane, you will receive a refund for unused or interrupted vacation nights plus a "Fresh Start" certificate for a future vacation. "Fresh Start" certificate amounts:
• $100 per adult, $50 per child for Exclusive Nonstop Vacation Flights1 and $25 per person for Scheduled Air Vacations2. "Fresh Start" certificates are non-transferable and are not redeemable for cash and can be used on an Apple Vacation for travel any time (excluding holidays) for one year from the original departure date.
• A qualifying disruption occurs when your hotel requires you to be displaced from their room for 24 hours or more due to the result of a Category One or greater hurricane and does not apply to hurricane watches, warnings or tropical storms. The Hurricane Travel Credit Plan applies to the nights you are displaced from your hotel if a comparable hotel of equal or greater hotel rating is not provided.
• Business rules concerning the air portion of the vacation will vary by airline. Typically, each airline's rules will be published when a hurricane/tropical storm occurs and will be specific to that storm.
• Clients who believe they are eligible for benefits stated above due to a hurricane will need to send a written request with their name, hotel and a description of their displacement to:
Apple Vacations
Attention: Customer Services
8969 N Port Washington Rd
Milwaukee, WI 53201-1460
1. The following may be considered Exclusive Nonstop Vacation Flight air: Allegiant Air, Frontier Airlines, TUI Airlines Belgium N.V., Spirit Airlines, Sun Country Airlines, Swift Air, Viva Aerobus, Volaris in the designated classes of service of F, S, L, C, Z or Y.
2. Scheduled Air Vacations: include all published and bulk airfares in classes of services not listed under Exclusive Nonstop Vacation Flight Vacations (flights are designated as published air or bulk air in the electronic booking tool).