Collected your luggage and cleared customs Look for the TOUR OPERATOR Rep holding the Sign with the name of your tour operator ie Sunwing, Air Canada Vacations, Transat Holidays. They will direct you to where your bus will pick you up.

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For any issues, once at the destination, your first point of contact is the Sunwing rep or Sunwing Cares via the App. Then, please notify Tina and Jayna. You can email us or use this app if you like. So, we are in the loop. To reach the cares from...

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🧳 1 Checked Bag Each passenger is allowed one piece of checked luggage. 🎒 1 Carry-On Bag You may bring one standard carry-on bag to store in the overhead bin. 👜 1 Personal Item You’re also allowed one personal item, such as: • Purse • Small backpa...

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We’re excited to help make your upcoming trip as memorable as possible! To elevate your travel experience, we’re offering you the opportunity to pre-book some incredible excursions tailored to your destination. Whether you're looking for a scenic ...

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"IMPORTANT: Law requires children travelling with one parent to have a "NOTARIZED" authorization from the other parent." If your child travels internationally with only one parent, a notarized letter of consent from the non-travelling parent is re...

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As part of your Manulife Insurance policy Premium Protection Plan or Non-Medical Inclusive, you are entitled to additional benefits called "Blink Flight Assistance." f you wish to purchase insurance, this must be done before the known event. Once ...

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Mexico Tourist Tax Is the law There are now people reminding you at arrival that it must be completed. They will allow you to use their machine to do this. We are still determining how secure they are. If you haven't completed it before you arrive...

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A Government of Quintana Roo environmental tax ranging from 1 and 7 USD* per person per night is to be paid locally to the hotel.

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Smoking is only allowed in designated smoking areas. This includes at resorts. As of 16 January 2026, Mexico has implemented a ban on importation, sale and distribution of all vaping devices and e-cigarettes. Bringing one into the country is consi...

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