Collected your luggage and cleared customs Look for the TOUR OPERATOR Rep holding the Sign with the name of your tour operator ie Sunwing, Air Canada Vacations, Transat Holidays. They will direct you to where your bus will pick you up.

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For any issues, once at the destination, your first point of contact is the Sunwing rep or Sunwing Cares via the App. Then, please notify Tina and Jayna. You can email us or use this app if you like. So, we are in the loop. To reach the cares from...

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Each Paid Seat Includes Sunwing Vacations package customers travelling on board WestJet from November 25, 2025, onwards will be entitled to one free personal item, one free carry-on item and one free checked baggage. https://www.sunwing.ca/en/sunw...

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Are you looking to make the most of your trip? Pre-book an unforgettable excursion with us! Click the link below to explore amazing experiences waiting for you. Click Link

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"IMPORTANT: Law requires children travelling with one parent to have a "NOTARIZED" authorization from the other parent." If your child travels internationally with only one parent, a notarized letter of consent from the non-travelling parent is re...

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As part of your Manulife Insurance policy Premium Protection Plan or Non-Medical Inclusive, you are entitled to additional benefits called "Blink Flight Assistance." f you wish to purchase insurance, this must be done before the known event. Once ...

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Mexico Tourist Tax Is the law There are now people reminding you at arrival that it must be completed. They will allow you to use their machine to do this. We are still determining how secure they are. If you haven't completed it before you arrive...

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A Government of Quintana Roo environmental tax ranging from 1 and 7 USD* per person per night is to be paid locally to the hotel.

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Smoking is only allowed in designated smoking areas. This includes at resorts. As of 16 January 2026, Mexico has implemented a ban on importation, sale and distribution of all vaping devices and e-cigarettes. Bringing one into the country is consi...

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