FAQs
Details
How long will the process take?
Depending on the length and complexity of the trip, we typically send initial proposals to my clients 7-14 days after the planning fee has been paid.
Do you book Airbnbs?
No, we are not able to book with Airbnb for our clients. Because of Airbnbs protection policy for their owners, the person staying at the home must be the one who books. We also can not guarantee the quality of accommodation.
Can you book with points/miles?
On ocassion. Generally, we cannot book your trip with points or miles. We always recommend using points/miles for flights.
We can make sure that when we are booking your trip, all of your memberships and frequent flier numbers are included in the booking.
Can you provide me with a cost breakdown?
It depends: we always ask our partners to provide a cost breakdown, but the majority of the time, our partners are protective of their contracted rates with their drivers and guides; those are often confidential—if we don't have access to the price breakdown, we can't pass that along to you. However, we are always striving to demonstrate value and have your best interest at heart, we will work to bring your cost inline with trip goals.
How much should I budget?
We specializes in high-end, custom-designed travel and works primarily with five-star hotels, equivalent boutique properties, villas, and safari camps, and cruises/sailings. For comprehensive, custom-designed journeys, hotel rates typically begin around $500 per room, per night, and ground services around $500 per person, per day, depending on destination and season.
Can I make changes to a proposal?
Absolutely! Once you have had the chance to look over everything, you and I can talk through any changes that you would like to make. I offer 2 complimentary changes to your itinerary.
Do you recommend travel insurance?
Yes! The money you have spent on your trip is an investment and as such also needs to be protected. With every itinerary, I send you a cost estimate for travel insurance so that you know what is available to you to protect your trip. Travel insurance also helps cover any medical needs that may arise while you are traveling. I have had clients that have needed medical care while out of the country and have had to delay their trip by a day because of medical emergencies. You just never know what could happen and it is better to be safe than sorry.
What do I do if something goes wrong while I am on my trip?
I am on hand every step of the way including while you are traveling. I want this to be as seamless and easy as possible so you can enjoy your time away. Should any needs arise, please contact me by phone or email so that I can troubleshoot and fix any problems. I will also give you any in-country contacts (if applicable) for you to contact in the event of an emergency.
What other information do I need before I leave for my trip?
About 8 weeks from your trip, we send you a pdf with tips to prepare you before you leave. Included in that is advice on visas/passports, security, cash and credit cards, cell phone and wifi usage and packing tips. We also available by phone or email before you leave to answer any other questions you may have.
When will I receive my final documents?
A hard copy and final digital copy of your itinerary will be emailed to you about 7-14 days prior to departure. We also will send you a link to our travel app so you have everything you need on your mobile phone while you are gone. This includes travel documents, city guides, & a messaging system so you have another way to get in touch with us while you are away.
Where are your Terms & Conditions?
They can be found here.