To make your travel experience seamless, I’ve partnered with the TERN, a mobile platform designed to keep your itinerary at your fingertips. Once downloaded, you’ll be able to view your trip details, schedules, and updates in real time.

• Offline Access: Your itinerary stays on your phone even without internet connection.
• Easy Navigation: Quickly check daily activities, lodging details, and dining options.
• Real‑Time Updates: Receive any changes or notices directly in the app.
• Convenience: Everything you need for your trip is organized in one place.

I recommend downloading the TERN app before departure to ensure smooth access to your itinerary.

• Use Wi-Fi if you can (it’s usually faster and avoids data charges).
• If you ever get stuck, message your travel advisor inside the app (steps included below). You won’t be bothering me—this is what I'm here for.

1. Open your App Store

   • iPhone/iPad: App Store
   • Android: Google Play Store
2. In the search bar, type “Tern Travel”
3. Tap Download / Install
4. Open the app
5. Log in using the email and password you were given

   • If you don’t remember your password, tap “Forgot Password” and follow the prompts.

Helpful note: If you don’t see the email with your login details, check your Spam/Junk folder.

Once you’re logged in:

1. Look for a button or tab that says Itinerary, Trips, or My Trips
2. Tap your trip name (for example: “Italy – May 2026”)
3. You’ll now see your itinerary—organized by date

What you can usually do here:

• See the full itinerary
• See day-by-day plans

  • View hotel, flight, and activity details
  • Check times, addresses, and notes
• See pricing with options for your trip proposal

When viewing the itinerary:

1. Start with the first day
2. Tap into one item at a time (hotel, transfer, tour, dinner)
3. Look for:

   • Time
   • Location / Address
   • Notes from your advisor
   • What’s included

Tip: If something looks confusing, don’t worry—just message your advisor and say, “Can you explain this part?”

Your advisor may send you choices—like hotel options, tours, room types, or upgrades.

To select options:

1. Open your trip
2. Go to Select Preferences in the green box
3. Tap view details to read about that option
4. If you like that option click the green box that say Select Option
5. When you've selected all the options you like click Approve Selections at the bottom of the page
6. If you're unsure or want to wait just scroll to the bottom and click Choose Later

Common selections clients make:

• Hotel choice (Comfort / Select / Signature)
• Room type (King, Double, Suite)
• Activities (guided tour vs. free time)
• Add-ons (airport transfer, extra night)

Tip: If you’re unsure, choose your top choice and message your advisor:
“Here’s what I picked—does this fit our trip best?”

Approval tells your advisor you’re ready to move forward.

1. Open your trip itinerary
2. Look for the button that says:

   • Approve Itinerary
3. Tap the approval button
4. If prompted, confirm by tapping Yes / Confirm

Important: Approving usually means:
“This plan looks right—please proceed to the next step.”
(If you want changes first, message your advisor instead of approving.)

When it’s time to pay deposits or authorize booking, the app will guide you.

1. Open your trip
2. Go to Authorize Payments in the green box
3. Review the payment details carefully:

   • What the payment is for
   • Amount
   • Due date (if shown)
4. Click Adjust Amount and enter the amount you want to authorize (Not available if full amount is due)
5. Enter you Credit Card Information
6. Fill out the Complete Authorization section
7. Click the Submit Authorization button at the bottom of the page

Safety reminder: Only authorize payments if:

• The amount looks correct, and
• You’re comfortable moving forward

If anything looks unfamiliar, message your advisor:
“I’m on the payment screen—can you confirm this amount is correct before I approve?”

This is the easiest way to get help—no emailing needed.

1. Open the app
2. Tap Message Advisor in the thin green box under my info
3. Open your trip conversation
4. Type your message and tap Submit

Good messages to send (simple and clear):

• “Can you explain this part of the itinerary?”
• “I can’t find the approval button—where should I tap?”
• “Please confirm before I authorize payment.”
• “Can we swap this activity for something slower/easier?”

If you can’t log in:

• Try Forgot Password
• Double-check your email spelling
• Turn Wi-Fi on/off and try again

If you don’t see your trip:

• Make sure you’re logged into the correct email
• Close the app completely and reopen it
• Message your advisor: “My trip isn’t showing—can you resend access?”

If buttons are hard to see:

• Increase text size on your phone (Settings → Display/Text Size)
• Turn your phone sideways for a larger view
• Ask your advisor to guide you step-by-step in chat

If at any point you feel stuck, tap Message Advisor and tell your me exactly what you’re seeing on your screen (or send a screenshot). You’re never expected to figure it out alone—we’ll guide you through it calmly and step-by-step.