Hotel notes & exclusions
At the time of check-in to your hotel, you may be asked to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages to the accommodation).
Breakage deposit at some properties: e.g., Scenic Hotel Dunedin City notes a breakage deposit of NZD 300 per stay (fees may include applicable taxes).
General exclusions
Unless specifically stated as included in your itinerary, the following are not included:
Passport fees, immunization costs, city taxes at the hotel and local departure taxes (wherever applicable).
Optional enhancements like room or flight upgrades, or local camera or video fees.
Additional sightseeing, activities and experiences outside of the itinerary.
Early check-in or late check-out from hotels (unless otherwise specified).
Breakfast, lunches, dinners and drinks (alcoholic and non-alcoholic), unless specified in the itinerary.
Any international and/or domestic flights, unless explicitly mentioned as an inclusion.
Excess baggage charges, and where applicable, baggage not included in your fare.
Tips for services and experiences.
Any visa required, unless mentioned as an inclusion.
Any tickets to attractions, museums, train, cable car, ferries, rides, safari, etc. not explicitly mentioned as included.
The cost and tickets issued for various attractions with regards to any children travelling are based on the age provided at the time of creating the package quote. If the service provider decides to charge extra cost based on the height of the children or different information as per passport, this cost is to be borne by the customer on site.
New Zealand entry requirements (summary)
A valid US passport with a minimum of three months beyond your date of return travel is required.
An NZ eTA (Electronic Travel Authority) is required to enter New Zealand. Travelers must apply for an NZ eTA at a cost of NZD 17 on their free app, or NZD 23 if completed online (fees as stated in the tour information).
At the same time you apply for your NZeTA, you must also pay an International Visitor Conservation and Tourism Levy (IVL) (amount as stated in the official information – noted here as NZD 100).
Download the NZ eTA app from the App Store (Apple) or Google Play store (Android).
Additional information can be found on New Zealand Immigration’s official site.
Terms & conditions
A deposit for a booking constitutes acceptance of the supplier’s Terms & Conditions.
For queries regarding cancellations and refunds, please refer to the supplier’s Cancellation Policy and full Terms & Conditions online:
https://travelanswersgroup.com/terms-and-conditions
The supplier reserves the right to issue a full refund in case they believe they are unable to fulfil the services for any technical reasons.
Your itinerary is provided by Travel Answers, a provider of bespoke global travel experiences, working with Destination Specialists who bring local knowledge and on-the-ground expertise across Australia, New Zealand, the South Pacific, Africa, Asia, and Europe.