Collected your luggage and cleared customs Look for the TOUR OPERATOR Rep holding the Sign with the name of your tour operator ie Sunwing, Air Canada Vacations, Transat Holidays. They will direct you to where your bus will pick you up.

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Personal Item 13 inches x 6 inches x 17 inches It must fit under the seat in front of you. Carry on item 21 inches x 9 inches x 15.5 inches No weight restrictions but you MUST be able to lift it into the overhead bin unassisted. Checked luggage 1s...

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"IMPORTANT: Law requires children travelling with one parent to have a "NOTARIZED" authorization from the other parent." If your child travels internationally with only one parent, a notarized letter of consent from the non-travelling parent is re...

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As part of your Manulife Insurance policy Premium Protection Plan or Non-Medical Inclusive, you are entitled to additional benefits called "Blink Flight Assistance." f you wish to purchase insurance, this must be done before the known event. Once ...

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Mexico Tourist Tax Is the law There are now people reminding you at arrival that it must be completed. They will allow you to use their machine to do this. We are still determining how secure they are. If you haven't completed it before you arrive...

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A Government of Quintana Roo environmental tax ranging from 1 and 7 USD* per person per night is to be paid locally to the hotel.

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Smoking is only allowed in designated smoking areas. This includes at resorts. As of 16 January 2026, Mexico has implemented a ban on importation, sale and distribution of all vaping devices and e-cigarettes. Bringing one into the country is consi...

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