ACCESS NEEDS
Royal Caribbean International welcomes guests with access needs and works hard to assist them throughout their vacation.

To receive appropriate assistance, you must notify Royal Caribbean International in writing of any disability or condition that may require advisable special accommodations. Contact the Access Department at +1.866.592.7225 or +1.954.628.9708 from outside the U.S. or email us at special_needs@rccl.com or Fax +1.954.628.9622.

Guests with wheelchairs, scooters and limited mobility may have difficulty or may not be able to get on and off the ship using tenders and gangways at some ports of call. For more information please see: www.RoyalCaribbean.com/tenderaccess

If a vaccine is required for your sailing or entry into the departure country, and you are unable to receive the COVID-19 vaccine due to medical reasons, please reach out to our Access Department to learn about your options for sailings.

ALCOHOL POLICY
On embarkation day, each guest of drinking age may bring one (1) sealed 750 ml bottle of wine or champagne. Boxed wine and other containers are prohibited. Wine should be brought onboard via carry on if possible. Luggage containing wine or champagne will not be delivered to the stateroom and guests will need to retrieve their luggage from security once the ship has set sail.

Guests may also bring non-alcoholic beverages as carry- on items on boarding day. Non-alcoholic beverages may not exceed 12 standard (17 oz.) cans, bottles or cartons per stateroom. Milk and distilled water brought on for infant, medical, or dietary use are permitted.

Guests who purchase alcohol bottles onboard, in a port- of-call, or bring more than the one permitted bottle on boarding day, will have their items safely stored by the ship. These bottles will be returned on the last day onboard for enjoyment once home.

For consecutive sailings, guests of drinking age are allowed to bring one (1) 750 ml bottle of wine or champagne for each individual sailing. Additional bottles will be stored by the ship and delivered, one bottle at a time, to the stateroom on the first day of each new voyage. Guests bringing more than one bottle at the start of the first sailing should have documentation for any consecutive sailings available to share with security. Guests may request a corkscrew to use for opening bottles in their stateroom.

21 is the minimum drinking age onboard sailings from the United States, Canada, or the United Arab Emirates. On sailings departing from the Caribbean, South America, Europe, Asia, Australia, or New Zealand, it is 18 unless the homeport’s legal drinking age is higher than 18, then the higher age applies. The above ages also apply for  possession of alcohol.

Visit our Guest Health, Safety, and Conduct Policy for more information on our Alcohol Policy at: www.RoyalCaribbean.com/guest-terms

COMMUNICATION WITH SHIP
Detailed information for communicating with the ship and onboard Internet access can be found at: www.RoyalCaribbean.com

CREDIT CARD AUTHORIZATIONS
Just like some land-based hotels, guests can expect to see an initial pending charge or authorization, also known as a temporary hold, on their credit card. Temporary holds are placed on every card linked to your SeaPass Account and are used to secure funds for anticipated onboard purchases. Purchases made over the initial $100 will generate additional holds. Most holds are released within days after your cruise. If they aren’t, contact your bank or financial institution as they manage the duration of holds.

CRUISE COMPASS
The Cruise Compass is our daily communication designed to keep you informed of what’s happening all day, every day. You can check out daily activities and events, entertainment shows, and so much more via the Royal Caribbean app on your phone. You can also find a printed copy of the Cruise Compass by the Guest Services area.

DISEMBARKATION
Please note, disembarkation typically begins hours after the final arrival time and is subject to change, as it is contingent on the completion of customs and port clearances at the end of a cruise. Please plan your transportation with enough time to allow for this process. Your assigned disembarkation time will be communicated to you once you are onboard. If you have any special requests regarding disembarkation, your crew onboard will be happy to assist.

DRONES
Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. However, drones are not to be operated onboard the ship at any time, nor on Royal Caribbean’s private destinations: Perfect Day at CocoCay, Bahamas or Labadee®, Haiti. While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated until the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. Different countries may have different rules. Any liability, including environmental damage from drone usage is the guest’s responsibility. Royal Caribbean assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.

GRATUITIES
A $18.50 per guest, per day gratuity will automatically be added to each guest’s SeaPass® account for our dining, bar & culinary services staff, stateroom attendants and other hotel services teams who work behind the scenes to give you the best possible cruise experience. Suite guests will see a $21.00 daily gratuity.

Guests who prepaid gratuities prior to boarding their cruise will not see a daily charge onboard.

An 18% gratuity is also automatically added to beverages, room service, and the mini bar. Beverage gratuities are pooled and shared by various dining and beverage service staff. A 20% gratuity is also automatically added to spa and salon purchases. Gratuities for other service personnel are at your discretion.

GUEST POLICIES
Smoking/vaping is only permitted in select public areas onboard. For full details of our smoking, and other onboard policies, please see our Guest, Health, Safety and Conduct Policy at: www.RoyalCaribbean.com.guest-terms

INFANTS
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruisetour. However, for transatlantic, transpacific, Hawaii, select South America and other selected cruises and/or Cruisetours, the infant must be at least 12 months old as of the first day of the cruise/ Cruisetour. For the purpose of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour.

If you require additional information, visit our website at: www.RoyalCaribbean.com If you are affected by this policy please call us at +1.800.327.6700.

Due to public health regulations, children who are not completely toilet trained are not permitted in the pools, whirlpools or H2O zone. Children in diapers or who are not toilet trained are welcomed to use the Baby Splash Zone on select ships.

MEDICAL SERVICES
Every Royal Caribbean ship offers professional medical services – for a reasonable fee – through independently contracted, licensed (international or domestic) physicians.

MANDATORY SAFETY BRIEFING
All guests must attend the mandatory safety briefing (also known as: Muster/Assembly Drill) and follow all health and safety instructions issued by the Captain as part of the mandatory safety announcements. Upon embarkation, guests will have a window of several hours during which they must (a) review essential safety information and (b) report to their designated muster station. On certain vessels, guests are encouraged to use our patented eMuster system which allows for the review of essential safety information by viewing a safety video via our mobile app or stateroom myTV interactive systems (applicable ships). Guests who do not complete the safety video portion of the muster requirements via eMusterTM, or who are otherwise unable to review essential safety information upon embarkation, will be required to participate in a brief safety presentation upon arrival at their designated muster station. The mobile guest application is available for free from the Apple App Store and Google Play Store.

PREGNANCY
Royal Caribbean International welcomes pregnant guests, but cannot accept guests who will be more than 23 weeks pregnant at any time during the cruise or cruisetour. All guests are required to sign a health questionnaire at check- in to ensure they are aware of our pregnancy policy. If you have already booked a cruise or cruisetour and do not meet this requirement, please contact your Travel Agent or call us at +1.866.562.7625 and request a Resolution Agent.

SAVE THE WAVES
Save the Waves is a Royal Caribbean International sponsored program that works to protect the ecology of the oceans that support cruising. Please refrain from throwing anything overboard, both in port and at sea, and deposit trash in the proper receptacles. We are grateful for your cooperation with this endeavor.

SPECIAL EMBARKATION NOTICE
For your comfort and your convenience we recommend that you arrive to the pier within your selected arrival time. Early arrivals may have a prolonged wait time in potentially warm or inclement weather conditions

VISITORS ONBOARD
No visitors are permitted onboard.