In case of emergency or for assistance please contact us at:Â +44 20 3960 3031Â The price shown above represents the fix cost of requested service at the time of booking.
Your driver details You will receive an update by email prior to your journey with us containing all driver details. Please do not expect these any sooner than 12 hours prior to the scheduled pickup time (these details can be sent up to 3 hours prior in some situations). Unfortunately, we are unable to always confirm such details in advance due to the risk of the driver changing in the meantime.
Meet&GreetÂ
Heathrow Meeting Points Terminal 2 - WHSmith, Terminal 3 - WHSmith, Terminal 4 - Costa Coffee, Terminal 5 - Costa Coffee
Managing your reservation If you would like to update your booking in any way, please let us know at least 24 hours prior to the scheduled pickup time. Changes to the booking itinerary (such as the amount of luggage, passengers, pickup or destination, car upgrade, stops on the way or diversions) without prior notice may be charged extra and are subject to terms and conditions and availability. If you inform us in advance of any change, extra charges can be avoided but are not guaranteed.
Need to cancel? In the event that you need to cancel your journey, doing this with at least 24 hours prior to the scheduled pickup time ensures you receive a refund. Cancelling after this time frame will result in a cancellation fee being applied, for more details Click here
Soiling the vehicle A soiling fee can be charged to any passenger that leaves the vehicle in a condition that requires it to be taken out of service for cleaning or repairs.>
Additional luggage Undeclared luggage can cause problems in situations where the allocated driver/car cannot accommodate these additional items. Please ensure you inform us in advance of any extra luggage that is not reflected in the reservation, as this can lead to your journey being cancelled if the driver is unable to safely load all items into the car boot/trunk. If the driver is able to load any undeclared luggage, please note that a charge of ÂŁ15.00 per additional luggage will be applied.Â
Thank you for choosing our services and hope to see you again!
Have a nice journey!
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