Aurora Forecast Click here for an up-to-date forecast! Thank you so much for choosing Alaska Wild Lights. IMPORTANT INFORMATION ABOUT YOUR TOUR - Towels are available for a $5 fee per towel. You are welcome to bring your own if you prefer. - There are lockers available at the hot springs to store your belongings for a fee of 50 cents. There is a change machine in the entry if you do not have change. - We have a standing reservation in the restaurant, however, dining here is optional. You are welcome to bring you own food and snacks if you prefer. - Photo ID is required to purchase alcoholic beverages in the ice museum and the restaurant bar. - We recommend taking a water bottle as you can get dehydrated after spending time in the hot springs. There is a refill station in the entry to the hot springs. If you are travelling with children The resort does not allow children under the age of 18 years to go into the outdoor rock pool. They are allowed in the indoor heated pool and hot tub with adult supervision. Since we are visitors at Chena Hot Springs Resort we do have to abide by the rules that they have set.  Also, in Alaska, children under 5 years old must be properly secured in a federally approved child restraint device if travelling by vehicle. We are unable to transport children who are not restrained in accordance with the law. CONTACT INFORMATION It is important that we have accurate and up to date contact details for you so that we can contact you before your tour. Please let our office know if you change your phone number or have no access in Alaska so that we can use an alternative form of communication to contact you. TOUR AVAILABILITY Most of our tours require a minimum number of guests in order to run the tour. If the minimum capacity is not reached, you will be offered alternative dates. If the alternative dates are not acceptable the tour will be cancelled, and you will receive a full refund. PICK UPS Pick up is available to those staying in hotels and vacation rental properties across North Pole and Fairbanks within city limits. If you are unsure if your hotel is within the city limits, please contact our office so that we can confirm or offer an alternative pickup location.  As our guests are staying at different hotels across North Pole and Fairbanks, pick up schedules will be finalized the day before your tour date and you will be advised of your exact pickup times at this time. If you do not know your hotel location at the time of booking, please let us know as soon as you are able to. Please also remember to check your voicemail as we will always leave a message with your pick up time if we cannot reach you.  If you have booked through a travel agent or other third party (especially using rewards points), please contact us directly and provide us with your phone number so we can reach you. WAIVERS You will receive a link to complete an electronic waiver 7 days prior to the date of your tour. It is important that you and all members of your party complete this waiver. If, by the time of your tour, you or members of your party have not completed a waiver, or refuse to complete a waiver, you/they may not be able to participate in the tour. CLOTHING Alaska weather can be very unpredictable regardless of season. It’s the guest’s responsibility to wear adequate clothing. We recommend dressing in layers with closed shoes. Dress for comfort and safety – not for show. Cold weather clothing appropriate for Alaska can be rented from [Alaska Element] (www.alaskaelement.com) TOUR VAN/ SMOKING/ RESTROOMS/ SEAT ROTATION Alaska Wild Lights uses comfortable 10-15-passenger tour vans. For safety reasons, all vans are equipped with CB-radio and/or Satellite phone as well. Smoking is not permitted, but we do have timely rest stops. Rest stops – Rest stops on our longer tours are planned for your benefit and comfort. Safety first – Each person must be seated before the van can proceed. We request that you always remain seated and buckled in for your personal safety. Trip courtesies – To provide a comfortable tour to everyone, on our longer tours we ask for seat rotation throughout the day. Each guest is solely responsible for their own personal behavior and actions. PICK UP TIME (does not apply to snowmobile tours). You will be contacted the day before your tour to confirm the pick-up time from your hotel which may be before or after the stated tour start time. In case you miss our call, please remember to check your voicemail as we will always leave a message or send you an email if we can't get through. Cancellations: CANCELLATION/ REFUND POLICY All tours are refundable under the following conditions: - The Cancellation was made at least 7 days before the tour departure time, or if we must cancel the tour due to: --- minimum capacity not being met --- dangerous weather conditions or ---- other emergencies. Please note: The only exception is when you opt into Trip Protection. Please note: Select tours require a strict 7-day cancellation notice to be eligible for a refund. Please check your specific tour details For Private tours and groups of 8 or more- - To receive a full refund, cancellation of private tours or groups of 8 or more must be made no more than 30 days prior to the date of the tour. Please note: The online booking fee is not refundable. We are aware that sometimes unforeseen circumstances and illness can prevent our customers from taking their tour. For this reason, we highly recommend you purchase travel insurance before your trip. NO SHOWS/ DELAYS / LATE ARRIVAL - Punctuality is extremely important when traveling with a group. Our waiting policy at the pick-up location is 15 minutes. If guests do not arrive within that time, it is considered a no-show and no refund will be provided. This policy pertains to all our tours, including tours beginning from our property. - Any reservation not used/ claimed is non-refundable. - Alaska Wild Lights is not responsible for delays or missed tours. Snowmachine tours You MUST arrive no more than 30 minutes before your tour time for your safety briefing and gear check. If you are more than 15 minutes late for your safety briefing, you will forfeit your tour and will not be eligible for any refund. CANCELLATION PROMPTED BY ALASKA WILD LIGHTS Guest safety is our major priority, hence we reserve the right to cancel or alter any itinerary as conditions require. Any changes made will be in the interest of Alaska Wild Lights passengers or as a result of circumstances beyond Alaska Wild Lights' control. In case of a full cancellation, a full refund will be provided. Partial refunds will be considered on a case-by-case basis.