DEPOSIT & FINAL PAYMENT:
The group deposit of USD$1,000.00 is non-refundable. This amount will be deducted from the final invoice. If the group cancels, we will hold on file the initial deposit for up to 1 year to be transferred once to a future new group booking; sorry it cannot be transferred to an existing group and/or a new or existing FIT booking.
Prices cannot be confirmed until all land and/or air arrangements have been booked as per the group’s final itinerary.
At times, additional deposits may be required for your arrangements and at times this information may be advised after initial quote or confirmation. If applicable, we will advise you as soon as we are made aware of this by the supplier.
TBA
MANDATORY SEAT DEPOSIT/AIRFARE GUARANTEE: USD$ 100.00 PER CONFIRMED SEAT due within 14 days of flight confirmations
All deposit payments, for land and/or air will be made directly to the travel supplier via credit card authorization from the clients.
DEPOSIT DUE:
15% deposit to secure hotel reservations within
- 80 days after submitting a written confirmation if the tour start date is more than a year away
85% percent (remaining balance) is required no later than 90 days prior to the beginning of the tour.
The deposit will be used for the following services: Hotel Reservations, Transportation and other services
Transport and hotel reservations are considered provisional (not confirmed) until deposits have been made with the various hotels. A hotel reserves the right to re-sell your rooms if a deposit is not made. The tour service therefore requires a deposit to have your room(s) secured before your arrival.
Final payment and valid passport copies are due no later than 90 days prior to departure. For payments within 90 days of departure or if air tickets and documents need to be issued immediately after payment. Normally air tickets and travel documents are sent out 30 days prior to departure.
The above are our normal final payment terms; however certain arrangements may require the balance of payment earlier.
Important: * These are required as per TSA requirements. Tickets cannot be issued without this information.
To make payments on your confirmed booking, please refer to your quote link containing the credit card authorization. You will receive an email from Tern containing this information.
The tour service will accept installment payments on groups.
Please note that any additional overpayment beyond 15% will be subject to an administration charge of 3% on the overage. This applies to NETT rates and also Gross rates where additional commission is added.
CANCELLATION:
AIR:
91 days or more prior to departure No penalty, less a $150 airline admin fee
90 days or less prior to departure 100% penalty of deposit
Fully paid & Ticketed Files: As per airline rules. Full details will be advised upon confirmation of the flights and the written contract is received from the airline
LAND ARRANGEMENTS:
Tour service's General Group Land penalties*
More than 91 days prior to departure loss of non-refundable deposits
Between 90-61 days prior to departure 75% of gross tour price
60 days or less prior to departure 100% non-refundable
Important Note: Cancellation penalties for some travel arrangements may differ from our general conditions. In this occurrence, you will be advised of these addendums at the time of confirmation or prior to any penalties becoming applicable and as soon as we are notified of these special conditions.
INSURANCE:
It is strongly recommended that clients purchase cancellation insurance to protect themselves against cancellation due to illness prior to or during travel. In the event a traveler becomes ill during a tour and has not purchased insurance, all hospital and medical expenses are the traveler's responsibility. Based on the tour service's current cancellation policies, the passenger may incur up to 100% cancellation penalties and should protect themselves with cancellation insurance.
Insurance MUST be purchased within 7 days of individual client deposits or payments being made and only covers non-refundable client money held by the tour service. If the group cancels prior to final payment and supplier fees being applicable, due to the required minimum numbers not being reached, the premium is refundable providing no claim has been made. In all other cases the premium is non-refundable.
Rates: All rates are subject to reconfirmation at the time of the policy being purchased. We will be happy to quote current rates; however, these are not guaranteed until the policy is purchased.
IMPORTANT NOTES ON INSURANCE:
**Please consult your travel agent to discuss potential insurance options through Allianz.
PASSPORT & VISA INFORMATION:
Clients must arrange all documentation with the appropriate consulate well in advance of their departure from the US and that passports are also valid for the minimum validity required for ALL destinations being travelled to. The information following only applies to the itinerary booked with the tour service and does not cover any independently arranged destinations.
Passports must be valid for a minimum of 6 months from your scheduled return date.
Egypt: At the time of quotation, there is a visa requirement for Americans visiting Egypt, visas can be obtained on arrival at the airport.
HEALTH INFORMATION:
GENERAL:
CURRENCYANDPRICING FLUCTUATIONS
This proposal is based on the current exchange rate(s). Should there be considerable currency fluctuations, the tour service reserves the right to apply any necessary surcharges. In the event of any additional fuel surcharges by the Land Suppliers and/or airlines, the tour service reserves the right to add these to the costs of the land package and/or airfare. Any applicable increases will be advised in writing prior to final payment. Prices are guaranteed once final payment has been made.
GROUP DEFINITION
Land: A minimum of 10 paying adult passengers travelling on the same itinerary/ arrangements.
Air: For most airlines, a minimum of 10 paying adults departing on the same date and travelling to the same destination on the same flights. Return travel on the same date from the same destination, however, approximately 10-25% of the group size may be permitted to vary their return travel date depending on the airline rules. For deviations, the airfare is subject to current airfare levels and airfare guarantees do not apply.
Should the number of passengers fall below the required minimum (10), the booking will be deemed as F.I.T. Travel. The F.I.T. department will provide a revised quotation based on actual numbers of passengers travelling on the given program. Important: The group quote and rates will no longer apply. Therefore, it important that clients are serious about this trip as it can impact the group pricing if there are cancellations that impact the minimum requirement of 10 travelers/guests.
FORCE MAJEURE
The tour service and travel agent shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond the supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities
RESPONSIBILITIES
The travel service and/or its agents act only as agents for the client in all matters pertaining to travel. They assume no responsibility nor liability in connection with the service of any train, vessel, carriage, aircraft, motor or other conveyances which may be used, either wholly or in part, in the performance of its duty to the passenger; neither will it be responsible for any act, error, or omission, or any injury, loss, accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle or through the neglect or default of any company or person engaged in carrying out the purpose for which tickets or coupons are issued. In the event that it becomes necessary or advisable for the comfort or well-being of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the operators. Additional expenses, if any, shall be borne by the passengers, conversely refund will be made to the passengers if any saving is effected thereby. The airlines concerned are not to be held responsible for any act, omission, or event, during the time passengers are not on board their planes or conveyance. The passage contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airlines and the purchaser of these tours and/or passenger. The right is reserved to withdraw any or all tours should conditions warrant, also to decline to accept or retain any passengers as Members of the tours. Goway Travel Ltd or agent can assume no responsibility for lost tickets or coupons.