Contacts During Travel
Details
Thank you so much for booking your trip with me! 🌟
I’ll be your main point of contact throughout the planning process and while you’re traveling, so please don’t hesitate to reach out anytime with questions, concerns, or special requests.
For your convenience, you’ll also find alternate contacts listed below for support during your trip.
⚠️ If you are experiencing a medical emergency, contact local emergency services first.
DESTINATION EMERGENCY SERVICES
🚨 📱 Many smartphones will automatically dial the local emergency number when you dial 911 or 112, even internationally.
TRAVEL INSURANCE PROVIDER: FAYE (if purchased)
If you did not purchase insurance and still need to add it, please click here.
In the event of a medical emergency, please call Faye Insurance Company at +1-833-240-7056 from inside the U.S., or +1-804-482-2122 from outside the U.S.
For non-medical emergencies, please contact Faye’s 24/7 Customer Experience Team via the Faye app (available on iOS and Google Play), or by email at support@withfaye.com.
• Download on iOS (Apple App Store): https://apps.apple.com/us/app/faye-travel-insurance/id1599027236
• Download on Google Play: https://play.google.com/store/apps/details?id=com.withfaye.app
📄 Policy Number: Check the Documents tab to view your policy information, or log in to the Faye app with the email you use to access your Tern account, and you will be able to see all insurance documents within the Faye app as well.
TRAVEL SUPPLIER CONTACTS
For immediate, time-sensitive issues (such as flight delays, cancellations, hotel check-in issues, or on-site assistance), please contact the travel provider directly first, as they can resolve these issues in real time.
✈️ Airline: Refer to your airline’s mobile app or confirmation email.
🏨 Hotel / Resort: Contact the front desk directly.
🚢 Cruise Line / Tour Operator: Use the emergency or guest services number listed in your documents.
ADDITIONAL TIPS
• Save all confirmations and contact numbers to your phone before departure.
• Download airline, hotel, cruise line, and destination apps prior to travel.
• Keep digital and printed copies of your itinerary and insurance details.